(Senior) Customer Success Manager, Enterprise, DACH (d/f/m)

(Senior) Customer Success Manager, Enterprise, DACH (d/f/m)

Personio\’s intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you\’ll make an impact at Personio

This position is office-based (hybrid) in Munich or Berlin.

Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big – not just for yourself, but for your teammates and your customers. Together, we’re building relationships, solving problems, and impacting the way people experience work every single day.

As part of the Customer Success Management – Enterprise Team, you will advise key customers on enhancing HR efficiency and automation through the adoption of Personio, aligning with their business objectives to maximize value.

Role Responsibilities: What you\’ll do

1. Forge Trusting Relationships: Build and nurture strong, enduring relationships with 10-15 key Enterprise customers throughout their lifecycle.
2. Drive Product Adoption: Understand your customers\‘ business processes and strategic goals to identify opportunities for HR efficiency and automation with Personio.
3. Ensure Retention and Expansion: Monitor customer health, mitigate challenges proactively, and develop plans for customer growth and upselling.
4. Elevate Customer Engagement: Conduct regular business reviews with customers and their executive teams to ensure alignment with their objectives.
5. Strengthen Customer-Centered Collaboration: Work closely with stakeholders at Personio to craft tailored solutions and translate enterprise needs into product requirements.
6. Promote Thought Leadership: Lead projects on methodologies, OKRs, process improvements, and automation initiatives.

Role Requirements: What you need to succeed

• You have a proven track record of 3+ years in a client-facing role in High Touch Customer Success, HR Strategy & Projects, or Consulting, with prior SaaS experience.
• You are fluent in German (C2/native) and English (C1).
• You communicate thoughtfully, clearly, and candidly, ensuring transparency and productive interactions.
• You can manage stakeholders at multiple levels, from individual contributors to senior management, building rapport and shared understanding.
• You leverage your business acumen to understand customer needs and provide tailored solutions.
• You utilize your HR expertise to anticipate needs and enhance people processes.
• You are skilled at navigating divergent interests, setting expectations, and resolving conflicts effectively.
• You possess a data-driven, revenue-conscious mindset focused on product adoption and growth.

Why Personio

Personio is committed to an inclusive culture where everyone feels welcomed and supported. Our diverse, values-driven environment fosters your development regardless of gender, civil or family status, sexual orientation, religion, age, disability, education, or race. Benefits include:

• Competitive salary, benefits, uncapped OTE, and pre-IPO equity
• 28 days paid vacation, plus additional days after 2 and 4 years
• 1 Impact Day per year to contribute to societal and environmental causes
• Generous family leave, mental health support, sabbaticals
• Flexible work arrangements, including remote options and international work opportunities
• Annual personal development budget for professional growth
• Social events, cultural initiatives, healthy snacks, drinks, and weekly catered lunches

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