Customer Success Manager, DACH, Mid-Touch (m/w/d)

The Role: How you\’ll make an impact at Personio

This position can be office-based (hybrid) in Munich or Berlin.

At Personio, Customer Experience is an integral part of our company culture, focusing on maximizing customer value. As part of the Emerging Corporates (Mid-Touch) Team, you will enable customers to maximize their product experience by driving product adoption and growth opportunities at scale.

Role Responsibilities: What you\’ll do

1. Manage up to 70 Emerging Corporates customers in the Mid Market.
2. Build and nurture strong relationships with customers, acting as their primary contact and trusted partner throughout their journey at Personio.
3. Prioritize customer needs to ensure no customer is overlooked or underserved.
4. Leverage data to drive successful adoption and retention.
5. Identify upsell opportunities and develop plans for expansion in collaboration with the Growth Manager.
6. Represent the voice of the customer and translate their needs into product requirements.
7. Challenge the status quo and seek innovation within Customer Success processes.

Role Requirements: What you need to succeed

1. Approximately 2 years of client-facing experience managing a large customer portfolio, preferably in SaaS.
2. Strong prioritization and execution skills, driven by customer needs, business impact, and expansion potential.
3. Ability to identify upsell opportunities and develop actionable plans for growth.
4. Analytical mindset with a strong sense of accountability and ownership.
5. Deep understanding of value drivers in recurring revenue models.
6. Ability to thrive in a dynamic environment, adapt quickly, and maintain a positive attitude.
7. Fluent in German and English.

Why Personio

Personio is committed to diversity and inclusion, fostering an environment where everyone feels welcomed and supported. Our inclusive culture makes us stronger and supports your development regardless of gender, civil or family status, sexual orientation, religion, age, disability, education, or race.

Additional benefits include:

• Competitive reward package including salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus additional days after 2 and 4 years
• Impact Days for societal and environmental initiatives
• Family leave, child support, mental health support, and sabbaticals via PersonioCares
• Flexible working options with PersonioFlex (remote and in-office)
• Annual personal development budget
• Company and team events
• Flat hierarchies and quick decision-making processes

About us

We are transforming HR through technology, with a global team of 2,000 and over 10,000 customers. Join us to make an impact and shape the future of HR technology.

Our Principles include exceeding customer expectations, delivering results, elevating one another, challenging constructively, and fostering positive momentum.

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