Mastering the RF spectrum – Symlab AG was founded in 2016 and is growing steadily in the development and production of equipment such as jammers, receivers, transmitters, monitoring and classification devices, radio direction finders and antidrone equipment. Symlab AG, headquartered in Freienbach, is a subsidiary of Global Clearance Solutions AG, which eliminates explosive threats and enables the reconstruction of war-torn regions.Your ResponsibilitiesBuild and establish the Service Department — defining strategy, processes, structures, and tools from the ground upDeliver technical customer support, both remote and on-site, across our portfolio of RF systemsCoordinate maintenance, repair, and field service operations to ensure maximum system availabilityDevelop, implement, and continuously improve SLAs, ticketing systems, and service processesManage spare parts, inventory, and service logistics to support efficient operationsConduct technical training sessions and customer workshops, both in Switzerland and internationallyBuild and nurture long-term customer relationships, serving as the primary point of contact for key accountsEnsure accurate technical documentation and full compliance with service and quality standardsYour ProfileDegree in Electrical Engineering, RF Technology, Communications Engineering, or a related technical fieldStrong expertise in RF technology, communications engineering, and complex technical systems3-5 years of experience in technical service, field service, customer support, or after-sales managementHands-on mentality, with a readiness to perform customer interventions and troubleshooting on-siteExcellent communication and stakeholder management skills, with the ability to work effectively across disciplines and culturesStructured, solution-oriented, and customer-focused approach to workFluent in German and English; French and/or Arabic considered an advantageWillingness to travel, both domestically and internationallyWe offer youThe opportunity to play an active and meaningful role in shaping the future of our globally active company and to develop yourself within the company. Flat hierarchies, a pleasant working atmosphere, flexible working hours and workplace regulations as well as attractive compensation is what sets us apart. #J-18808-Ljbffr
Service Manager (m/f/d) in Ostermundigen Arbeitgeber: Personio
Personio ist ein hervorragender Arbeitgeber, der eine integrative Kultur fördert, in der Vielfalt geschätzt wird und jeder Mitarbeiter die Möglichkeit hat, sich weiterzuentwickeln. Mit einem flexiblen Arbeitsmodell, das 3 Tage Büropräsenz in München, Dublin oder Berlin erfordert, sowie zusätzlichen Vorteilen wie 28 Tagen bezahltem Urlaub und einem jährlichen Impact Day, bietet Personio nicht nur ein wettbewerbsfähiges Vergütungspaket, sondern auch ein unterstützendes und dynamisches Arbeitsumfeld, das Teamarbeit und persönliche Entwicklung in den Vordergrund stellt.
