(Senior) Customer Success Manager, Low Touch, DACH (d/f/m)

(Senior) Customer Success Manager, Low Touch, DACH (d/f/m)

Join to apply for the (Senior) Customer Success Manager, Low Touch, DACH (d/f/m) role at Personio .

Personio\’s intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you\’ll make an impact at Personio

This position is office-based (hybrid) in Munich or Berlin.

Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big – not just for yourself, but for your teammates and your customers. Together, we’re building relationships, solving problems, and impacting the way people experience work every single day.

As a (Senior) Customer Success Manager in the low-touch segment, you will develop, launch, and execute scalable programs that drive adoption of Personio’s solutions for Medium Business customers (50 to 200 employees) in the DACH region. Your mission is to create value, retain, and grow customers by proactively engaging with them and building strong partnerships with HR leaders and internal stakeholders.

Role Responsibilities: What you\’ll do

• Manage a portfolio of 250+ Medium Business customers (50–200 employees) in the DACH region, fostering relationships and ensuring value delivery.
• Engage proactively with customers using 1:1, 1:few, and 1:many connections to understand needs, drive adoption, and support growth.
• Use data-driven insights to identify trends, risks, and opportunities, ensuring timely interventions to maximize retention and satisfaction.
• Collaborate with Account Managers and Solution Sales Managers to identify upsell opportunities and support revenue growth.
• Act as a customer advocate by sharing feedback with internal teams to improve the product and service experience.
• Assist in implementing scalable engagement models to improve efficiency and team processes.
• Contribute to team innovation by identifying areas for improvement and supporting process enhancements.

Role Requirements: What you need to succeed

• ±2 years of client-facing experience managing a customer portfolio, preferably in SaaS.
• Strong organizational, prioritization, and execution skills to address customer needs and support expansion.
• Analytical mindset with ownership to drive customer success.
• Ability to identify upsell opportunities and develop actionable expansion plans.
• Experience developing customer playbooks, translating them into initiatives, and tracking success.
• Adaptability to work in a fast-growing environment, overcoming challenges with a positive attitude.
• Fluency in German and English.

Why Personio

Personio is committed to diversity and inclusion, fostering an environment where everyone feels welcomed and supported. Our benefits include:

• Competitive reward package with salary, benefits, uncapped OTE, and pre-IPO equity.
• 28 days of paid vacation, plus additional days after 2 and 4 years.
• 1 Impact Day per year to make an impact environmentally and socially.
• Generous family leave, child support, mental health support, and sabbatical options.
• Office-led, remote-friendly approach with opportunities to work from home or internationally.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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