(Senior) German Payroll Specialist (d/f/m)

The Role

This role can be based in Munich, London, Amsterdam, Berlin, Barcelona or remotely within Germany. It's time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we're solving real problems for real people.

As a (Senior) Payroll Specialist (d/f/m), you provide a best-in-class service for all Personio customers. Your efforts drive customer satisfaction, continuous improvement of our end-to-end customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters. In case of technical and product issues, you collaborate with our 2nd Level team within Product & Engineering to identify gaps in Personio and support to improve them. Your feedback to product teams directly contributes to further product automation and a great user experience. You will directly report to the Lead Payroll Operations. In addition to bi-weekly meetings to discuss ongoing topics, semi-annual feedback and development meetings are held between the two.

Your tasks and responsibilities will include:

• You are responsible for the satisfaction of our DACH Personio customers through a high-class software and payroll support, mainly via phone and email.
• You are building a solid relationship with our customers, discovering their specific payroll needs, communication approaches and solving payroll-related queries and problems.
• You are helping customers to embed & run payroll solutions and processes within their Personio account to ensure an ease of use and smooth experience.
• You are acting as the go-to expert for our customers (e.g. general payroll matters, possible issues, pitfalls, data inconsistencies or conflicts that impact the payroll processing and best practices to resolve).
• You collaborate with our internal 2nd Level product team to solve technical challenges and complex payroll issues of our customers.
• You identify & communicate improvement potentials for all internal payroll support processes and our payroll offering.
• You support junior team members to excel in their job, by coaching them regarding payroll knowledge and processes, as well as customer management and communication.
• You constantly expand your payroll process knowledge as well as the Personio product and keep up to date on any changes intertwined with our internal Academy.
• After becoming an expert in Personio, you support projects with the objective of sustainably increasing quality, efficiency and flexibility in the Payroll Operations team.

What you need to succeed

• You have at least 3 years of operational experience in end-to-end payroll processing (focus Germany, other EU/EEA/CH countries would be an advantage) by supporting a payroll tool, process or services and experience with customer communication.
• Ideally, you have a good understanding of web technologies, a basic understanding of APIs and the willingness to become more tech-savvy.
• You are a team player, empathetic and move mountains to ensure the satisfaction of your customers.
• You have the highest standards for quality and diligence in your work.
• You are business proficient in German and have a good command of English.

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive those remote office benefits (benefits will vary depending on office location):

• Competitive compensation package - reevaluated each year - that includes salary, benefits, and pre-IPO equity.
• 28 days of paid vacation, plus another additional day after 2 and 4 years.
• 2 Impact Days you can use to have an impact on the environment and society.
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more.
• Regular company and team events like All Company Culture Week and local year-end celebrations.
• High-impact working environment with flat hierarchies and short decision-making processes.
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares.
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more.
• A remote setup subsidy of 300€ to make your Home office your favourite place to work.

About us

Bring your best. Make your mark. We're using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers. With over 10,000 customers and a team of 1,800 in seven offices across Europe, now is the perfect time to join!

We believe in hiring driven people who want to make an impact. So bring your best, and let's build the future of HR technology together. Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported.