Customer Service Support Officer (m/w/d)

Job TitleCustomer Service Support Officer (m/w/d)Job DescriptionStart date: January 2026 – Applications must be submitted in English.As a Customer Service Support Officer (m/f/d), you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations.You will be part of the Customer Care Center team in Horgen and report to the Customer Care Center Manager Alps.Your responsibilities:Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineersActively supporting our team by providing telephone and digital assistance to our demanding customers in French (main responsibility) and Italian (secondary responsibility)Collaborating with our service managers and the contracts departmentInvoicing and booking of service ordersThis job is a great fit for you if you have:Excellent written and spoken communication skills in French (main language) and ItalianGood understanding of German or English is requiredA solid commercial background and hands-on experience in customer serviceProficiency in MS Office, and ideally in Salesforce/Servicemax or SAPAn independent, structured, and customer-oriented approach combined with excellent communication skillsHigh level of flexibility, commitment, and a hands-on mentalityA conscientious, responsible, and above all team-oriented working styleWillingness to travel up to 20%How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won\’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.We are committed to diversity and inclusion. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. #J-18808-Ljbffr