Regional Order Fulfillment Manager - Philips - Best

Job Title

Regional Order Fulfillment Manager – Philips – Best

Job Description

In this role, you have the opportunity

to join the Regional Service Parts Fulfillment team, as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients, clinicians, and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it – every time.

Strong relationships within the regions and a sense of urgency to drive customer order fulfillment through advanced processes are key for this role.

Responsibilities

• Owning the order management and backorder processes in the region, including daily management and communication to field service
• Managing escalations on order delays and conducting root cause analyses
• Supporting and leading improvement projects on regional fulfillment processes and translating regional requirements into SPS order fulfillment processes
• Defining regional ASAP processes and ensuring adherence
• Creating insights from customer SLA and demands into SPS
• Supporting global hold process actions
• Holding Accenture ASAP team accountable for KPI delivery (e.g., ETA accuracy, response time)

Candidate Profile

Qualifications:

• Master\’s or Bachelor\’s degree in Supply Chain Management, Business Administration, Logistics, or related field
• Minimum 5 years of experience in order management or supply chain operations, preferably in the medical device or healthcare industry
• Knowledge of regulated product order fulfillment, including traceability and serialization
• Experience with ERP systems like SAP and strong Excel skills; experience with SMAX is a plus
• Excellent interpersonal and communication skills for cross-functional and global collaboration
• High sense of urgency and accountability for time-sensitive shipments
• Attention to detail and compliance with regulatory and quality standards
• Fluency in English
• LEAN deployment experience is preferred

Additional Notes

Note: No relocation support is offered for this position.

Application Process

Interested candidates should review the full job description on our website and upload their resume and motivation letter via the Philips career site, referencing vacancy number 559037.

The closing date for applications is Tuesday, 5 August 2025.

What We Offer

A rewarding career path with opportunities for growth in a complex environment. Philips offers competitive health benefits, flexible schedules, well-being activities, and access to Philips University for learning and development.

Why Join Philips?

Join us in building a healthier society through meaningful work. We aim to improve 2.5 billion lives annually with innovative solutions across the health continuum. Discover more by watching this video.

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