Product Support Engineer (m/f/d)

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Product Support Engineer (m/f/d)

Apply locations Böblingen time type Full time posted on Posted Yesterday job requisition id 560949

Job Title

Product Support Engineer (m/f/d)

Job Description

Product Support Engineer (m/f/d)
Product Support Engineer develops and implements the product technical support strategy and controls the product support process. The role contributes to the product design process to ensure its supportability and is responsible for the provision of training and back-up technical support-

Philips Medizin Systeme Böblingen with its 650 employees develops and produces patient monitoring systems for a worldwide market. Our solutions are used in emergency and intensive care, pregnancy and neonatal monitoring, as well as in the OR, for anaesthesia and in the General Ward. With several hundred thousand monitors installed worldwide, Philips is market leader in this area.

Your role:

• Providing support for associate products/solutions in diagnosing, troubleshooting systems and act as experts for the team inside and outside

• Consulting with others on complex issues. Influencing functional management in the BU, local field and key customers, including R&D in CX

• Thorough understanding of the world-wide field organization including the multiple field roles and tasks that each perform.

• Being the champion for the support customer in the PM marketplace, specifically lowering the cost of ownership and increase customer satisfaction.

• Building a thorough understanding and knowledge of product support/servicing processes to drive improvements

• Challenging the status quo, developing and driving new ideas in solution support

Great, if you have the following:

• Degree in medical informatics, applied sciences or related discipline, or equivalent professional training experience

• Broad technical knowledge of Philips Central Station (PIC iX)and all Product Support related processes

• Excellent troubleshooting and teamwork skills along with the ability to assess and initiate and drive corrective actions or new ideas.

• Excellent written and verbal communication skills

• Demonstrated ability to handle critical customer escalations

• Broad technical knowledge of products and clinical applications for healthcare informatics products

• Proficiency with technologies such as: Information Systems Networks, Microsoft technologies including SQL Server, XP, Windows Server 20xx, Visual Studio, Active Directory, Relational Databases, VMWare, SANS technology, Citrix and tools for troubleshooting a variety of HW, SW and networking problems

• Biodmedical / Hospital IT background or extensive knowledge in this area (beneficial)

• CCNA, CCNP, CWNA, CWTS certification or equivalent is a plus

• You are fluent in English & German (written and oral)

Philips benefits for you:

• Non-tariff compensation with annual salary increases

• Performance bonus

• Purpose: Doing meaningful work with a great team

• Hybrid work concept: Up to two days a week \“working from home\“

• Philips Pension Fund: Employer-funded pension plan

• Mobility and devices: HVV ProfiCard, leasing bicycles, cars, and also smartphones for private use

• Culture: Informal culture, a paid day for voluntary work, various team/cultural activities (on sustainability, diversity, …), etc.

• Philips University: Wide range of professional training courses and for personal development

• Philips MyShop: Discount on Philips products

• Philips in Balance: Various offers for physical and mental health and sports courses

• “Partnerzeit” – two paid weeks off after your partner has given birth

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week in the office in Böblingen.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

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#LI-OFFICE
#ConnectedCare

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At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people\’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

For US applicants only: Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.Click here to review \“EEO Is The Law and Supplement” Poster.Click here to review the Pay Transparency Nondiscrimination Statement.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans\‘ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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