Customer Representative (European Portuguese-speaking) - Fashion e-Commerce - Remote

Job Title:
Customer Representative (European Portuguese-speaking) - Fashion e-Commerce - Remote
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World\'s Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Customer Service Representative, you will:

• Respond to customer inquiries across various channels (e.g., email, chat, phone), accurately updating CRM systems with relevant details.
• Build strong relationships with customers by addressing their questions and concerns promptly, professionally, and empathetically.
• Enhance customer retention and loyalty by delivering effective resolutions and ensuring a positive experience with every interaction.
• Maintain a professional and friendly demeaner, fostering trust and satisfaction in all customer communications.
• Collaborate with team members and management to streamline processes and improve overall service quality.
• Provide actionable feedback on recurring customer issues and proactively suggest areas for process improvement.
  

Your Qualifications
Concentrix is a great match if you:

• Are fluent in European Portuguese (written and spoken) and have a strong command of English for internal communication.
• Have experience in customer service, preferably in the e-commerce or fashion industry.
• Are passionate about fashion and understand the needs and expectations of online shoppers.
• Are skilled at understanding and applying company policies, procedures, and product details.
• Can work independently, make informed decisions, and document interactions accurately.
• Have excellent problem-solving skills and can provide tailored solutions to customer concerns.
  

If you feel you don’t check every box, we still encourage you to apply. We\'ll do our best to match you with the right job, whether it’s this or another role.
What’s In It For You
In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client\'s needs)
• Competitive salary and performance bonus
• Work from home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you\'ll be working on
• Career development programs, specialized courses, and language classes
  

Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation,
Location:
PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements:
Portuguese
Time Type:
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