pSwitzerland - Geneva - Activity area (2) - Experienced Professionals /ppPictet Asset Services provides custody, fund services and trading solutions for external asset managers, fund managers and institutional clients. We manage every aspect of the asset servicing value chain and our range of bespoke solutions include value-adding analytics, trading strategy support and digital front-end interfaces designed to provide an unrivalled customer experience. /ppYou will join our Technology team for a six-month assignment, helping clients and internal users make effective use of our business applications. Working with product, business and technical teams, you will combine functional support, user training and continuous improvement. /ph3Your role /h3ulliProvide functional support, investigate user issues, assess their business impact and document them in Jira. /liliCoordinate incident follow-up with application owners and technical teams, keeping users informed through to resolution. /liliAssist users with access requests through established approval processes. /liliDeliver application training, maintain user documentation and support release communications and User Acceptance Testing (UAT). /liliAnalyse recurring issues and user feedback to recommend improvements to applications, support processes and monitoring. /liliFollow up on enhancement requests with Product Managers, who retain responsibility for prioritisation. /liliMaintain documentation and handover records to ensure service continuity. /li /ulh3Your profile /h3ulliExperience in functional application support or incident coordination. /liliAbility to understand business applications, investigate issues methodically and explain functionality clearly. /liliFamiliarity with Jira or a comparable ticketing tool. /liliAnalytical skills and a practical approach to improving processes. /liliOrganisational skills, clear communication and a service-oriented mindset. /liliFrench at C2 level and English at B2 level, both written and spoken. /liliExperience in user training, UAT or financial services would be an advantage. /liliMust be resident in Switzerland /liliStart date : asap /li /ulh3Note /h3pFH/TM/ASAS /ppWe will not accept any CVs via agencies /ph3Diversity Inclusion /h3pbPictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace. /b /p #J-18808-Ljbffr
Application Support & Adoption Specialist in Genève Arbeitgeber: Pictet
Pictet Asset Management ist ein hervorragender Arbeitgeber, der eine Kultur fördert, die unabhängiges Denken und Investitionsexzellenz schätzt. In Frankfurt bieten wir nicht nur ein dynamisches Arbeitsumfeld, sondern auch zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung und ein starkes Engagement für Vielfalt und Inklusion. Unsere Mitarbeiter profitieren von einer engen Zusammenarbeit mit internationalen Teams und der Möglichkeit, innovative Marketingstrategien für den deutschen Markt zu entwickeln und umzusetzen.
