Are you passionate about optimizing cash flow, managing customer accounts, and ensuring operational excellence across the billing and collections cycle?
We're looking for a Billing & Collections Specialist to join our Finance team and play a key role in strengthening our Accounts Receivable operations. This position combines financial analysis, customer account management, and cross-functional collaboration to ensure timely collections, accurate billing, and healthy customer relationships.
If you're analytical, detail-oriented, and motivated by improving financial performance while working closely with multiple stakeholders... we want to hear from you.
What will your mission be?
Ensure the end-to-end management of Accounts Receivable processes (billing, collections, and debt control), guaranteeing accuracy, compliance with contractual terms, and optimization of working capital.
You will act as a key link between Finance, Commercial teams, Customer Service, and other business areas, supporting data-driven decision-making and credit risk management.
What will you do in your day-to-day?
- Manage the follow-up and collection of outstanding customer balances (credit and prepayment accounts).
- Execute the billing process, ensuring accuracy and timeliness.
- Issue, send, and follow up on customer invoices.
- Record and post incoming payments (bank transfers, credit cards, and other payment methods).
- Reconcile customer accounts and investigate discrepancies.
- Monitor deposits, promotions, and contractual payment conditions.
- Handle OTA reservation collections through Virtual Credit Cards (VCC).
- Prepare regular reporting on accounts receivable and customer balances.
- Develop cash collection forecasts (weekly, quarterly, and annual).
- Analyze doubtful accounts and propose monthly provisions.
- Support Legal in the management of delinquent customers.
- Prepare documentation for internal and external audits.
- Coordinate and resolve issues with internal stakeholders (Commercial, Customer Service, etc.).
- Contribute to the continuous improvement of billing and collections processes.
What are we looking for in you?
- 2–3 years of experience in Accounts Receivable, Billing, or Collections.
- Solid understanding of accounting principles and account reconciliation processes.
- Experience in the travel, tourism, or hospitality industry is a plus.
- Experience working with ERP systems (SAP, Oracle, Navision, or similar).
- Advanced Excel skills.
- Strong analytical mindset and attention to detail.
- Excellent communication and cross-functional collaboration skills.
- Highly organized, proactive, and results-oriented profile.
- Professional communication skills in English and Spanish.
If this sounds like your next challenge…
Join a team where your work directly contributes to financial performance, operational efficiency, and cash flow optimization.
If you are excited about improving processes, working with data, and making a measurable impact in a growing business… we are looking forward to your application.
