Operations Lead

• Operations Lead
• Berlin | Full-time | On-site

A rapidly growing climate-tech business is looking for an Operations Lead to take ownership of the teams and processes shaping the day-to-day customer and partner experience.

Backed by more than €1bn in capital commitments, it is scaling rapidly across Europe and investing heavily in the operational infrastructure needed to support that growth.

The company operates at the intersection of renewable energy, smart home technology and financial services, helping installers and homeowners access solar, heating, energy-management and electricity solutions through one platform.

This is not a purely managerial role.

You will lead from the front: resolving complex cases, improving processes, supporting key partner conversations and building an operational function that can scale.

You will lead Customer Care, Warranty Management and Partner Relations. The teams currently consist of four people and are expected to grow to around seven.

• What's on offer
• A senior-level salary of up to €85,000–€95,000, depending on experience.
• Unlimited enterprise AI access, within a genuinely AI-first business.
• High ownership, real autonomy and close exposure to the founding team and investors.
• The opportunity to lead and grow three core operational functions: Customer Care, Warranty Management and Partner Relations.
• Apple hardware and a modern office in Prenzlauer Berg.
• Free breakfast and dinner, plus a well-stocked kitchen.
• 25 days' annual leave.
• A fully covered Deutschlandticket.
• Urban Sports Club membership.
• Employee discounts and regular team events.
• Full WHOOP Peak membership after six months.
• Equity

What you will do

• Lead, coach and develop the Customer Care, Warranty Management and Partner Relations teams.
• Own operational performance across the customer and partner journey, from first query through to resolution.
• Handle escalated, commercially sensitive or technically complex cases directly when required.
• Build scalable processes for customer support, partner communication, warranty claims and internal handovers.
• Identify recurring problems and work closely with Product, Sales, Energy and Finance to address root causes.
• Set and monitor service levels, quality standards, team KPIs and operational reporting.
• Help shape the team structure, hiring plan and ways of working as the function grows.
• Create a high-ownership culture where people move quickly, solve problems properly and continuously improve.
• What you will bring
• Strong operational leadership experience in a fast-moving environment.
• A background in partner relations, warranty or claims management, customer operations, or a closely related area.
• A hands-on leadership style: able to manage a team while remaining comfortable owning difficult conversations and urgent issues yourself.
• Experience improving processes across several teams, not just managing one isolated function.
• Strong commercial judgement and confidence with customers, partners and senior internal stakeholders.
• A practical, structured approach and the ability to bring clarity to complex situations.
• Excellent German and English communication skills.

Experience in solar, heat pumps, energy, financing, installation services or another technical customer-facing environment would be highly relevant.

More important is the ability to build reliable operations while staying close to customers and partners.

This is an opportunity to shape a core function in a high-growth business, with real visibility, autonomy and scope to make a measurable impact.

If you are a hands-on operations leader who combines team leadership, customer judgement and process improvement, apply now.