Technical Service Specialist (Germany) in Hamburg

Who Our Client Is
Our client is a global medical technology organization focused on supporting the safe and effective delivery of specialized therapies. Their technical service team works closely with healthcare professionals and internal partners to maintain reliable system performance and a strong customer experience.

What Our Client Needs
Our client is seeking a Field Service professional to provide specialized technical support for medical systems used in patient care. This full-time, remote field-based role is responsible for troubleshooting, repairs, maintenance, installations, upgrades, and equipment performance monitoring.

Who You Are
You are a customer-focused technical professional with strong troubleshooting skills and a hands-on approach to service. You communicate clearly, manage competing priorities, work well across teams, and stay effective in urgent situations. You are comfortable working independently in an international environment and coordinating a demanding field service schedule.

What You’ll Do

• Provide on-site technical support, troubleshooting, repairs, and planned maintenance.
• Support investigations of complex system issues.
• Maintain equipment used for clinical evaluations, field trials, and demonstrations.
• Install medical systems and support installation planning and forecasting.
• Confirm installations, upgrades, and system modifications are completed successfully.
• Monitor equipment performance and identify potential issues.
• Build strong customer relationships through regular visits and communication.
• Communicate service status to management and relevant internal teams.
• Escalate customer feedback, complaints, product performance concerns, and technical issues to the appropriate teams.
• Track mandatory upgrades and report progress through completion.
• Collaborate with customer service, clinical, sales, engineering, quality, marketing, regulatory, distributors, service providers, and healthcare professionals.
• Attend company meetings as required.
• Follow company policies and applicable regulations.

This role requires approximately 80% travel across supported regions, including travel on short notice and occasional Saturday work. The role also requires the ability to lift up to 20 kg. No supervisory responsibilities were specified.

What You’ll Need

• 3–5 years of experience maintaining technical equipment, preferably medical devices.
• Bachelor’s degree where applicable, preferably in medical technology, biomedical engineering, or a related field.
• Strong analytical and technical troubleshooting skills.
• Strong customer service, teamwork, interpersonal, communication, and listening skills.
• Ability to manage multiple priorities and adapt to urgent situations.
• Strong organizational and time management skills.
• Ability to work independently and coordinate service and travel activities with colleagues.
• Computer literacy.
• Excellent written and verbal English skills.
• Excellent written and verbal German skills.
• Additional European language skills are a plus.
• Experience with apheresis or similar technologies is a plus.
• Valid driver’s license.
• Comfort working in an international and matrixed environment.

What They Offer

• Your well-being matters. The benefits package is designed to support your health, financial future, and life outside of work.
• Comprehensive health coverage: Medical, dental, and vision insurance
• Protection for you and your family: Life and AD&D insurance
• Income protection: Short- and long-term disability coverage
• Plan for your future: 401(k) with a generous company match
• Flexible health care savings: HSA and FSA options with company contributions
• Support your well-being: Access to a comprehensive wellness program
• Resources when you need them: Employee Assistance Program (EAP)
• Time to recharge: Generous paid time off (PTO)
• The benefits are designed to provide meaningful support across the different stages of your career and life, helping you take care of what matters today while planning for the future.

Equal Opportunity Statement
Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual—regardless of background—feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited.

Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws. Their commitment extends beyond compliance; they actively cultivate an inclusive culture where diverse perspectives are welcomed, and every employee has an equal opportunity to contribute and succeed.