Transcription Project Manager

ppFull-time /p h3Description /h3 pThe Transcription Project Manager requires a versatile candidate with great attention to detail and excellent organization and communication skills. It is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressure. This position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely manner. The Transcription Project Manager is responsible for managing transcription jobs from beginning to end. This includes receiving, assessing, and assigning audio files for transcription, communicating regularly with reporters and transcribers, responding to client requests, tracking deadlines, and updating job and/or case notes. /p h3Transcription Project Manager Essential Functions /h3 ul liReceive and track in audio and files from digital reporters /li liAssign, coordinate, and track transcription assignments with resources and vendors /li liCommunicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests /li liProvide feedback on digital reporter job submissions /li liMonitor department inbox to promptly respond to client questions and other requests /li liField transcription-related phone calls and emails /li liMaintain and update shared transcription calendars with deadlines /li liCoordinate deliverables with production department /li liGuide clients through the client-provided audio transcription request process, including providing cost estimates /li liEnter job notes in Reporter Base /li liPerform transcription duties as needed /li liProvide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology /li liOther duties as assigned /li /ul h3TRANSCRIPTION PROJECT MANAGER LOCATION: /h3 pFully Remote /p h3Transcription Project Manager Shift /h3 pFriday–Monday, 8:00 AM – 6:00 PM EST (4-day, 10-hour shift schedule) /p h3Transcription Project Manager Compensation /h3 ul li$50,000 annually /li /ul h3Benefits /h3 ul liMedical /li liDental /li liVision /li liVoluntary Term Life Insurance /li liVoluntary Long Term Disability /li liPTO /li liPaid Holidays /li li401(k) /li liEmployee Assistance Program (EAP) /li /ul h3Requirements /h3 pBachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required. Transcription experience preferred. Must have superb written and verbal communication skills and experience with Microsoft Office products. Strong attention to detail and excellent customer service skills. Analytical and problem-solving skills, decision-making skills and good judgment. Must be able to work in a professional and confidential environment. /p pEOE M/F/D/V /p h3Salary Description /h3 p$50,000 annually /p /p #J-18808-Ljbffr