Technical Support Engineer III

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history.

This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors.

We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people‑centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth.

Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role

The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers.

This includes developing subject matter expertise with Planet products and collaborating with other team members.

The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API's, and internal applications.

This is a customer‑facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills.

You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems.

Your contributions will directly enable customers to understand our changing world.

This is a full‑time, hybrid role which will require you to work from our Berlin office 3 days per week.

Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately, visa sponsorship is not available for this role.

• Impact You'll Own
• Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person.
• Meet/exceed customer expectations regarding response frequency, quality, and overall experience.
• Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management.
• Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions.
• Manage and prioritize product bugs and enhancement requests.
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products.

What You Bring

• 4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer‑facing role.
• Understanding of API integration and web application stacks.
• Familiarity with geo‑spatial data, satellite imagery, and GIS applications (e. g., ESRI, QGIS).
• Experience with AWS and container‑based technology.
• Ability to manage communications for critical customer situations and coordinate resources.
• Ability to multitask, prioritize workload, and work both independently and collaboratively.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience.
• Willingness to travel as necessary to client sites and to participate in scheduled weekend on‑call support.
• What makes you stand out
• Experience with Zendesk, JIRA, or comparable ticketing systems
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Ability to maintain a professional demeanor when handling complex user issues
• Application Deadline

Benefits While Working at Planet

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company‑wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to Linked In Learning
• Equity

EEO statement

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.

Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Know Your Rights.

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