Customer Value Engineer * DACH in Hamburg

Über uns

We're looking for a Customer Value Engineer to join Planview's Customer organization in the DACH region

This customer-facing role sits within the Chief Customer Officer organization and connects revenue strategy, solution design, implementation readiness, and measurable customer outcomes.

You'll partner with Account Executives and Customer Value Advisors to lead value-led discovery, translate strategic priorities into Planview solution architectures, and build the technical, operational, and business case for investment.

You'll also support technical demonstrations, proofs of value, and implementation planning that clearly connect Planview's capabilities to customer
outcomes.

Company Overview

As the global leader in work and resource management, Planview provides the industry's most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, and collaborative work and project management.

Recognized as a Leader in the 2026 Gartner Magic Quadrant for Strategic Portfolio Management for the fifth consecutive year, we proudly serve more than 3,000 customers globally, including 45% of the Fortune 100—and more than 3 million users worldwide.

Aufgaben

Partner with Account Executives on customer discovery and business impact assessments, translating objectives and pain points into a value-centric opportunity narrative.

Beyond the sales process, you'll partner with Professional Services and Customer Value Advisors to validate feasibility, align scope and success measures, and create a clear handoff into implementation and ongoing value management.

This role is designed for an expert practitioner-advisor who can move comfortably between executive conversations, technical solutioning, implementation realities, and cross-functional decision-making.

What You'll Do

• Lead value workshops, proof-of-concept planning, and technical demonstrations for executive sponsors, business process owners, and technical stakeholders.
• Partner with Professional Services to validate feasibility, implementation readiness, dependencies, scope, sequencing, and timelines.
• Support pre-implementation planning to embed value architecture and success measures into delivery.
• Create clear handoffs from opportunity to implementation and ongoing value management, ensuring Customer Value Advisors have the context needed to carry the value story forward.
• Bridge customer-validated outcomes and implementation, identifying misalignment early and helping Sales and Professional Services course-correct.
• Partner with Professional Services leadership on value realization planning, including adoption milestones and early usage patterns.
• Serve as a thought partner to Sales on complex opportunities requiring business-outcome alignment, competitive positioning, or stakeholder consensus.
• Maintain strong knowledge of Planview capabilities, market trends, customer use cases, implementation patterns, and value-delivery practices across portfolio management, enterprise agile, value stream management, enterprise architecture, and product management.
• Profil

You bring strong technical fluency in work and resource management, portfolio planning, enterprise agile, or related disciplines, combined with the business acumen to connect product capabilities to measurable customer outcomes.

You are comfortable discussing API integrations, solution architecture, organizational change, and executive priorities in the same conversation.

Your experience with delivery and implementation teams enables you to translate business outcomes into executable scope while balancing customer
commitments with operational realities.

You ask strong diagnostic questions, design proof-of-concept approaches, and deliver compelling demonstrations that build confidence in both the solution and the path to value.

What You'll Bring

• 6+ years of experience with work and resource management platforms or related experience in enterprise agile, portfolio management, business process management, or organizational transformation.
• Demonstrated ability to engage C-level stakeholders on organizational capability, process maturity, and business transformation.
• Experience leading business impact assessments, value proposition development, proof-of-concept design, and technical demonstrations.
• Strong business acumen, including an understanding of finance, organizational change, and executive decision-making.
• Ability to translate between technical and business contexts, connecting architecture to strategic outcomes.
• Excellent communication and facilitation skills.
• Experience partnering with implementation, services, and operational teams to turn customer outcomes into executable delivery plans.
• Previous Value Engineering or Solution Consulting experience is a bonus.
• Management consulting, business process improvement, or organizational effectiveness experience is a strong plus.
• Certification or demonstrated expertise in a relevant domain such as SAFe, portfolio management, value stream management, or organizational agility is a plus.
• Fluency in German and English is required, with strong written and verbal communication skills

Whether you have some or all of these qualifications, we want to hear from you if you believe your background and experience could be a fit.

Wir bieten

At Planview, you'll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:

• Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
• Generous PTO offerings (region dependent).
• Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
• Paid time to volunteer through Planview's Force for Good Week.
• Employee Referral bonus program.
• Weekly office lunches for hybrid team members and social events.
• Flexible work hours/environment.

Now is a great time to join our team.

If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!

Kontakt

Contact the hiring manager Sabrina Chrobok for any questions about the role or the company, in German or English.

Planview may employ AI-based tools to support certain recruiting activities, however all decisions affecting a candidate's application are made by a human recruiter or hiring manager.

Planview is committed to complying with applicable AI regulations, including the EU AI Act and other emerging legislation in the jurisdictions in which we operate, and reviews its AI practices as these requirements evolve.

If you require further information or would like to exercise your rights under applicable privacy laws, please submit your request at the Planview Data Subject Access Request (DSAR) Portal.