Technical Consultant - ServiceNow ITSM & CSM

Are you ready to build impactful ServiceNow solutions that improve IT and customer service operations? Plat4mation Germany is looking for an experienced Technical Consultant with a strong background in ITSM and CSM to join our team in Frankfurt or Berlin , with flexible home-office options. What you’ll do Implement and configure ServiceNow solutions for IT Service Management (ITSM) and Customer Service Management (CSM) Work from clearly defined user stories and translate them into high-quality technical configurations Configure core applications such as Incident, Problem, Change, Request, Knowledge, and Case Management Write and maintain scripts (Business Rules, Client Scripts, UI Policies, etc.) to support tailored customer needs Collaborate with Business Process Consultants and Architects throughout the project lifecycle Communicate clearly and proactively with clients, supporting adoption and solution handover What you bring Minimum 3 years of hands-on experience with ServiceNow ITSM and/or CSM Strong knowledge of ITSM/CSM processes and platform capabilities Experience with ServiceNow scripting (JavaScript, Glide API) Certified Implementation Specialist – ITSM and/or CSM (required) Fluent in English (professional level) and native-level German Experience with additional ServiceNow modules (e.g. CMDB, ITOM, IRM) is a plus What we offer A people-first culture with international colleagues and great team spirit Offices in Frankfurt and Berlin , plus home-office flexibility Exciting ServiceNow projects with a focus on customer impact and quality Ongoing investment in your professional development and certification A competitive compensation package and clear growth opportunities within Plat4mation Join Plat4mation Germany and help us deliver high-quality ServiceNow solutions that matter. Our culture Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!). Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills. About Plat4mation We are a global pure-play ServiceNow partner that makes workflow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance. Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application. Interested? Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.de@plat4mation.com or apply directly by filling out the form below.