Your responsibilities
Your own customers from day one, and the chance to learn how to make AI software work inside real companies.
Our customers are mid-market distributors, many of them using AI software for the first time. Getting them live and making Plato part of their daily work turns a pilot into a long-term partnership. That's your job.
In this role you will:
- Own a portfolio of customers, from onboarding to long-term partnership.
- Lead onboardings and trainings with sales teams at our customers.
- Track customer health, act early, and spot expansion potential for Sales.
- Work with Sales, Solution Engineering and Product, and bring customer feedback straight back into product.
Your qualifications
- 1+ year of experience in a fast-paced environment, ideally in customer success, account management or consulting.
- You enjoy working with customers and can explain things so they click.
- You're structured, reliable and curious about AI and technology.
- Native German, fluent English, based in Berlin.
Why us?
- Your own customers from day one. Real accounts, real responsibility.
- Learn how AI really gets adopted. One of the most in-demand skills right now.
- Grow fast as we build our CX organization, coached by our Customer Experience Lead.
- Top-of-market compensation, plus meaningful equity.
- Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
- Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership and regular team events.
About us
Plato is building the AI operating system for distribution. We closed a $14.5M seed round backed by Atomico and Cherry Ventures, and we're growing fast. Our customers are mid-market distributors who've never been exposed to cutting-edge AI software - we're changing this, starting with sales.
We're a small, high-conviction team of engineers and operators. Decisions get made fast, the work is real, and there's no hiding behind the process.
Customer Experience Manager in Berlin Arbeitgeber: Plato
Plato ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, in einem dynamischen und schnell wachsenden Umfeld zu arbeiten. Hier haben Sie die Chance, von Anfang an Verantwortung zu übernehmen und aktiv am Aufbau eines Unternehmens teilzuhaben, das moderne KI in die Großhandelsdistribution bringt. Mit direktem Zugang zu Entscheidern und einer Kultur, die Lernen und Wachstum fördert, sind Sie nicht nur Teil eines Teams, sondern gestalten auch die Zukunft des Unternehmens mit.
