You make sure our customers truly live their quality processes, not just document them. You own customer onboarding and long-term customer success end-to-end, serving as the trusted advisor between life sciences quality teams, technical configurations, and our product team.
Activities
- You lead customer communication from kickoff to go-live
- You run the project, managing timelines, stakeholders, and dependencies
- You configure Playbook for the customer: templates, steps, conditional visibility, and picklists.
- You use AI agents as tools to work faster and more precisely
- You own your customers end to end, including post go-live
- You report directly to the COO and Co-Founder
Requirements
- Experience in quality management in life sciences, ideally Pharma and/or MedTech (e.g. ISO 13485, GxP)
- Strong process logic: you think in conditions, dependencies, and workflows
- Hands-on mentality: you don’t wait for instructions, you act
- Experience in customer projects, implementation, or consulting
- Business-fluent in German and English, both are a must
Team
You’ll join a team of 5 highly motivated colleagues with daily exchange as needed. Challenges are discussed and aligned together, nobody works in a vacuum.
Application Process
Our hiring process
- Application review: We’ll get back to you within two working days of receiving your application.
- Intro call with Christoph: A first conversation with Christoph, our COO and Co-Founder, so you can get to know each other and talk about the role.
- Team and CEO conversations: If it’s a good match on both sides, you’ll have two more conversations, one with the team and one with our CEO.
- Decision: You’ll receive the feedback within 2 weeks of your application
