Customer Success Manager - UKI (Temp contract)

Customer Success Manager – UKI (Temp contract)

Join to apply for the Customer Success Manager – UKI (Temp contract) role at Pleo .

This is a temporary role, with a one-year contract.

Introduction

At Pleo, we’re on a mission to revolutionize the way businesses manage company spending. We believe spend management should be seamless, empowering, and effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and allow businesses to focus on what truly matters.

Our culture is built on transparency, collaboration, and innovation—reflected in our spending solution. Join a passionate team shaping the future of work while having fun along the way.

About The Role

We’re looking for a Customer Success Manager to join our Giants team managing the UKI region. You’ll work closely with high-value \“Giants\“ customers, ensuring their growth and success with Pleo, and be part of the Customer Success team as we scale our portfolio. If you enjoy building relationships, solving problems, and making an impact—driving customer retention, expansion, and success in the UKI market—this is the role for you!

Location

This role is based in our Lisbon office, with occasional travel to the UK.

Responsibilities

• Own the Adoption and nurture phase—focus on ensuring our biggest UKI customers thrive post-onboarding.
• Create an ‘Enterprise-like Experience’—be the strategic partner our customers rely on.
• Customer Retention—keep our Giants customers engaged and growing in a competitive UKI market.
• Lead by example—demonstrate leadership through actions, inspire others, and push the team forward.
• Collaborate cross-functionally with Sales, Product, Engineering, and Marketing—teamwork makes the dream work.
• Help shape the future of Customer Experience at Pleo—bring innovative ideas and best practices.

Qualifications

• Growth mindset and energetic attitude that uplifts the team.
• Passion for helping businesses scale and succeed.
• Proactive in setting and pursuing goals.
• Ownership mindset—meet deadlines, keep promises, exceed expectations.
• Continuous improvement focus—personal and process improvements.
• Empathetic and excellent communicator, building trust easily.
• Knowledge or experience in finance, accounting, or tool integrations is a plus.
• Fluent in English.

Team & Reporting

Report to Chloe, Manager of Customer Success, and collaborate with sales and product teams. Our team of 3 Customer Managers responsible for the Giants segment is highly collaborative, dedicated to customer retention, and partners across departments to ensure success.

Benefits

• Your own Pleo card—no out-of-pocket expenses.
• Lunch provided in Lisbon, Copenhagen, and London offices, or a monthly allowance elsewhere.
• Private health insurance with Médis.
• 25 days of holiday plus public holidays, with the option to buy 5 more.
• Hybrid work model—3 days in-office, 2 days remote.
• Wellbeing Days—paid days off for self-care.
• Access to MyndUp—free mental health support.
• LinkedIn Learning—continuous learning opportunities.
• Paid parental leave—family comes first.

Application Notes

• Please submit your CV in English.
• Apply through our system; all correspondence will be handled there.
• We value diversity and encourage applicants from all backgrounds.
• Your personal data will be processed according to our privacy policy.

#J-18808-Ljbffr