Overview
In this role you cultivate and grow relationships with Pluralsight’s largest customers, using data-driven insights to demonstrate value and influence strategy. You collaborate across functions to run QBRs/EBRs, support renewals and expansions, and position Pluralsight as a trusted adviser. You’ll engage C-suite stakeholders, translate metrics into business impact, and help customers achieve their learning and skills objectives. This is a cross-functional, customer-obsessed role with a clear impact on retention and growth.
Leistungen / Benefits
- competitive compensation packages
- medical coverage
- unlimited PTO
- wellness reimbursements
- Pluralsight subscription
- professional development funds
Verantwortungsbereiche
- Understand customer needs and strategic priorities to guide engagement
- Mitigate risk across the customer lifecycle and position accounts for growth
- Lead regular customer engagements, QBRs/EBRs, executive engagements, and value-led conversations
- Build strategic relationships at the C-level and act as a consultative partner
- Develop and share standardized processes to improve efficiency and quality
- Meet or exceed renewal and upsell targets as defined by the business
Zentrale Anforderungen
- Fluency in German (written and verbal)
- CSM or account management experience in HR tech, LMS, or learning platforms
- Experience embedded in L&D/HR programs or working with learning initiatives
- Comfort engaging executives (CTO/CHRO)
- Ability to build narratives from data (metrics like Skill IQ, MAU, license utilization)
- Customer-obsessed mindset
- Persuasive and results-driven
- Strong relationship-building and collaboration
- Data fluency and narrative-building from metrics
- Ability to conduct value-led discovery
- Experience with data-driven customer engagements and strategic planning
Customer Success Manager (DACH) in Hamburg Arbeitgeber: Pluralsight
Pluralsight ist ein hervorragender Arbeitgeber, der eine dynamische und inklusive Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten erweitern und bedeutende Beiträge leisten können. Mit einem starken Fokus auf Zusammenarbeit und Flexibilität, insbesondere für die Position des Enterprise Customer Success Managers, profitieren Sie von umfangreichen Entwicklungsmöglichkeiten, wettbewerbsfähiger Vergütung und einem umfassenden Leistungspaket, das unbegrenzten Urlaub und Wellness-Zuschüsse umfasst. Unsere Büros in Westlake/Dallas, TX, fördern eine Kultur des Austauschs und der schnellen Entscheidungsfindung, während wir gleichzeitig Remote-Arbeitsoptionen anbieten, um die Work-Life-Balance zu unterstützen.
