Scrum Master Senior - DevOps

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Scrum Master Senior within PNC's Asset Management Group organization, you will be based remotely in the state of North Carolina (NC).

Due to the nature of the position, we are looking for Scrum Masters with experience in the following areas:

• Facilitate all Scrum ceremonies, including Daily Stand-Ups, Sprint Planning, Sprint Reviews, Retrospectives, Backlog Refinement sessions, and Release Planning activities.
• Coach Agile teams, Product Owners, stakeholders, and technology partners on Scrum principles, Agile best practices, DevOps culture, and continuous improvement methodologies.
• Identify, track, and remove impediments while proactively managing risks, dependencies, and blockers that could impact sprint commitments, release timelines, or overall program delivery.
• Partner closely with Development, QA, Infrastructure, and DevOps teams to support CI/CD practices, streamline release processes, improve deployment efficiency, and promote a culture of continuous delivery.
• Monitor Agile delivery metrics and team health indicators, including velocity, burndown, cycle time, and throughput, to drive transparency, predictability, and continuous improvement across the team.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.

Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.

Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.

Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.

Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Preferred Skills

• Agile Methodology
• Customer Solutions
• Information Management
• Organizational Analysis
• Product Lifecycle Management (PLM)
• Program Administration
• Scrum
• Software Testing

Competencies

• Agile Development
• Coaching Others
• Conflict Management
• Design Thinking
• Group Facilitation
• Interpersonal Relationships
• IT Standards, Procedures & Policies
• Listening
• Planning and Organizing
• Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Application Window

Generally, this opening is expected to be posted for two business days from 07/30/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time empl