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- Aufgaben: Join our Technical Support team to assist customers with expert guidance and service.
- Arbeitgeber: SEKISUI Diagnostics is dedicated to providing top-notch support in medical laboratory services.
- Mitarbeitervorteile: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Warum dieser Job: Make a real impact by helping customers navigate their technical needs in healthcare.
- Gewünschte Qualifikationen: Looking for passionate individuals with a background in medical or technical fields.
- Andere Informationen: Flexible hours and a supportive team culture await you!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Technical Support
When you need support, we are here to help. At SEKISUI Diagnostics, we offer exceptional service and support to assist our customers every day, such as:
- Utilizing the Net Promoter Score (NPS) to monitor and analyze our performance based on our input constantly.
- Setting our core metrics to exceed the industry standards in customer satisfaction ratings.
- Providing talented Technical Service teams, which are experienced and trained Medical Laboratory Professionals (MLP) who understand the needs of our customers.
Contact Information
Contact our technical services teams:
- Point of Care Testing: Our Point of Care team is staffed by Medical Laboratory Professionals to provide the support you need- from test selection and product training, though to patient care.
Toll Free: 800-332-1042
Phone: +1-781-652-7800
Hours of Operation: 8:30am-5pm EST Mon-Fri - Clinical Chemistry Reagents: Our team of Medical Laboratory Professionals with expertise in Clinical Chemistry is ready to provide the support you need- from reagent evaluation to reporting patient results.
Toll Free: 1-800-565-0265
Phone: +1-781-652-7800
Hours of Operation: 7am-4pm EST Mon-Fri - Enzymes: We offer extensive product knowledge and support experience to support you through every step, from enzyme selection straight through to product development.
Phone: +44-1622-607800
Technical Support Arbeitgeber: Point Gruppe
Kontaktperson:
Point Gruppe HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support
✨Tip Number 1
Familiarize yourself with the Net Promoter Score (NPS) and how it relates to customer satisfaction. Understanding this metric will help you demonstrate your commitment to exceeding industry standards during your interview.
✨Tip Number 2
Research common technical issues faced in Point of Care Testing and Clinical Chemistry. Being knowledgeable about these challenges will allow you to engage in meaningful conversations with our Technical Services Team.
✨Tip Number 3
Highlight any experience you have working with Medical Laboratory Professionals or in a clinical setting. This background will show that you understand the needs of our customers and can provide exceptional support.
✨Tip Number 4
Prepare questions about our support processes and team dynamics. Asking insightful questions will demonstrate your genuine interest in the role and help you stand out as a candidate.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Technical Support position at SEKISUI Diagnostics. Familiarize yourself with their services and how they assist customers.
Highlight Relevant Experience: In your application, emphasize any previous experience in technical support or customer service, especially in a medical or laboratory setting. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since the role involves assisting customers, highlight your communication skills. Provide examples of how you've effectively communicated complex information to clients or colleagues in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the values and goals of SEKISUI Diagnostics. Mention your understanding of their commitment to customer satisfaction and how you can contribute to that mission.
Wie du dich auf ein Vorstellungsgespräch bei Point Gruppe vorbereitest
✨Understand the Role
Make sure you have a clear understanding of what a Technical Support role entails. Familiarize yourself with the specific services and support that SEKISUI Diagnostics offers, especially in areas like Point of Care Testing and Clinical Chemistry.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical expertise and experience in medical laboratory settings. Highlight any relevant certifications or training that demonstrate your capability to assist customers effectively.
✨Emphasize Customer Service Skills
Since the role focuses on customer satisfaction, be ready to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Use metrics like NPS to illustrate your impact on customer satisfaction.
✨Prepare Questions
Have thoughtful questions ready for the interviewers about their technical support processes and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
