pLocation: Zurich, Paris or Munich /p pLanguage: Fluency in a two European languages in addition to English. /p pAbout UsPoint One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact. /p pRole OutcomeThe Network Customer Support Engineer owns the customer support experience tied to the reliability, visibility, and operational health of Point One’s correction network. /p pThis is a player-coach role. You will personally handle complex technical support cases while also leading the operational systems, monitoring, and processes that ensure the network performs reliably at scale. /p h3Success in this role means: /h3 ulliPotential customer facing issues are identified and addressed before they impact customers. /li /ul ulliWhen incidents do occur, they are resolved quickly with clear communication and strong root-cause analysis. /li /ul ulliThe organization has clear visibility into network health, operational trends, and customer friction. /li /ul ulliA scalable network operations and support function is built as the company and network footprint grow. /li /ul h3Immediate Areas of FocusOwn the customer experience of our Network /h3 ulliWork with our Network Operations team to understand incidents that affect the customer experience /li /ul ulliIdentify emerging issues and collaborate with engineering and manufacturing teams to understand and support the resolution of those issues. /li /ul ulliUnderstand available metrics and dashboards and contribute to the development of these tools to allow for the targeted resolution of customer questions. /li /ul h3Deliver High-Quality Technical Support /h3 ulliLiaison between Engineering, Network Operations and FAE and FDE team to support the customer. /li /ul ulliPersonally manage high-impact or technically complex support cases. /li /ul ulliPartner closely with FAEs, Product, and Engineering to diagnose issues and close the loop with customers. /li /ul ulliEnsure customers receive clear, confident communication during investigations and incidents. /li /ul ulliModel best-in-class technical troubleshooting and customer engagement practices for the team. /li /ul h3Build the Foundation for a Scalable Operations Support Function /h3 ulliDesign and implement systems that enable both network operations and /li /ul #J-18808-Ljbffr
Network Customer Support Engineer
