Network Support Engineer - Customer Experience & Incidents

pPoint One Navigation is seeking a Network Customer Support Engineer to own the customer experience tied to the reliability, visibility, and operational health of our correction network. This player-coach role combines hands-on case work with building scalable support processes. /ppYou’ll collaborate with Engineering, Network Operations, and FAEs to diagnose issues, communicate clearly with customers during investigations, and design tools to improve network reliability at scale. /p #J-18808-Ljbffr