Pontica Solutions Ltd in Switzerland is seeking an experienced Advanced Technical Support Specialist with French to join our IT team. You will handle incidents, provide advanced user support for Microsoft Workplace technologies, and collaborate with Expert Desk on complex cases. The role emphasizes remote troubleshooting, strong ticket documentation, and contributing to knowledge bases. You''ll work with ITSM tools, maintain service quality, and support continuous improvement while delivering #J-18808-Ljbffr
