We’re looking for a Technical Enablement Program Manager to build and scale enablement programs that empower our Solution Engineers (SEs) and Customer Solution Engineers (CSEs) to succeed with customers.
In this role, you will ensure our technical teams have the deep platform knowledge, technical engagement skills, and practical tools they need to help customers evaluate, adopt, and expand their use of Postman.
You’ll partner closely with Sales Engineering, Product, Product Marketing, and Revenue Operations to create structured technical enablement programs, hands‑on learning experiences, and technical accreditation paths that raise the bar for technical excellence across the organization.
What You’ll Do
- Build and scale technical enablement programs.
- Design and manage global technical enablement initiatives that support Solution Engineers and Customer Solution Engineers across the customer lifecycle.
- Develop scalable enablement frameworks that ensure technical teams can consistently deliver high‑impact customer engagements.
- Develop technical accreditation and certification programs.
- Create structured technical accreditation programs that validate expertise in Postman’s platform and API workflows.
- Build learning paths that help technical teams continuously grow their platform knowledge and technical capabilities.
- Enable Solution Engineers for successful customer evaluations by ensuring SEs have strong technical acumen on Postman’s platform and how it fits into modern API and developer workflows.
- Build programs that strengthen technical discovery and solution mapping, technical storytelling and demo delivery, and Proof‑of‑Value (POV) design and execution.
- Develop reusable demo frameworks, technical assets, and playbooks to support customer evaluations.
- Enable Customer Solution Engineers to drive adoption and success by guiding customers through technical onboarding and implementation.
- Build enablement programs focused on driving platform adoption and usage, best practices for scaling Postman across teams, supporting complex customer technical issues including P0 technical support scenarios, and guiding customers through enterprise API workflows and governance.
- Partner cross‑functionally across the company by collaborating with Product and Engineering to translate new platform capabilities into training, labs, and technical learning content.
- Partner with Sales Engineering and Customer Success leadership.
