MLR Operations/Marketing Lead (Pharmaceuticals)

Who We Are

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world.

As a people-first firm, we value diversity in backgrounds and experiences.

We strongly believe our people and culture are key to our success.

Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services.

Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative.

Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U. S.

A day in the life

As the MLR & Veeva Operations Lead in the Healthcare division, you stand up and run the function that gets pharmaceutical promotional content through Medical, Legal, and Regulatory review at scale.

You own the methodology, the Veeva Vault Promo Mats environment, and the small team that keeps assets moving across reviewers without bottlenecks.

You are the senior operational partner to our clients’ medical, legal, and regulatory counterparts, the architect of the modular systems that compress review cycles, and the leader who turns MLR from a launch bottleneck into a throughput advantage.

This is a build-and-lead role for someone who has run promotional operations before and wants to own it end-to-end at an agency scaling its healthcare practice.

You set the standards, hire and coach the team, and make regulated marketing actually move.

Key Responsibilities

• Function

Leadership: You stand up, document, and continuously improve Power Digital’s MLR operations methodology, setting the standards and workflows that govern how regulated content moves through review.

• Team Leadership & Coaching: You build, lead, and develop a small operations team, including offshore executors, balancing capacity against demand and coaching for quality, speed, and compliance accuracy.
• Veeva Promo
• Mats

Ownership: You own the Veeva Vault Promo Mats environment — claims library architecture, modular content strategy, reference stewardship, 2253 submission packaging, and integration with creative and media workflows.

• Client & Stakeholder

Leadership: You serve as the senior operational partner to clients’ medical, legal, and regulatory teams, leading review-process alignment and protecting launch timelines across the portfolio.

• Employ AI technologies to enhance and optimize business processes.
• Utilize and leverage Power Digital’s Nova ecosystem as it relates to your department.
• Other applicable or related duties as assigned.

Role Requirements

• 7+ years in pharmaceutical or healthcare promotional operations, with prior experience standing up or scaling an MLR or promotional review function
• Deep Veeva Vault Promo Mats expertise at the admin level (configuration, workflows, claims library design, modular content)
• People leadership experience, including managing or mentoring direct reports and/or offshore teams
• Strong command of FDA OPDP guidance and 21 CFR 202, including fair balance, ISI placement, branded vs. unbranded vs. disease-awareness rules, and 2253 filing
• Proven track record in compressing review cycle times and increasing content throughput at scale
• Comfortable leading process conversations directly with client medical, legal, and regulatory leadership
• Bonus: Veeva Promo Mats certification, agency-side pharma experience, or experience building offshore or managed-services delivery models
• Key Performance Indicators (KPIs)
• Team throughput: meets or exceeds quarterly volume target for assets and variants processed
• Average MLR review cycle time reduced or held at/below the division benchmark
• First-pass approval rate of 80%+ across the team’s submissions
• On-time submission rate: 95%+ of assets submitted to client review on schedule
• Team retention of 90%+ with 100% accuracy on 2253 filings and regulatory packaging
• Most Important Things (MITs)
• Stand up the MLR operations function — methodology, Veeva Promo Mats environment, and modular content library — as a repeatable, scalable system.
• Build and lead the operations team, including hiring and onboarding offshore execution and establishing the US-lead / offshore-executor model.
• Establish the connective workflow between Power Digital’s creative and media teams and client reviewers so compliance is addressed before assets enter review.
• Own senior-level review-process alignment with client medical, legal, and regulatory stakeholders to protect launch timelines.
• Define and report on throughput and cycle-time metrics that prove MLR operations as a competitive advantage.

Benefits & Perks

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount.

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity.

All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

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