Working student - Operations & Customer Support

Intro About premote At premote , we enable companies to let their employees work from abroad without compliance risks . We automate complex compliance processes for international business travel, workations, and assignments —covering areas like social security, tax, and labor law. Your Impact Your work will focus on structured onboarding, handling customer requests, and maintaining clear communication with clients. You’ll ensure that our platform is set up correctly for each customer and that they understand how to use it in their day-to-day work. Tasks Customer Support & Success: Manage support tickets and coordinate regular check-ins with our client accounts. Client Onboarding: Support the onboarding of new customers, helping them set up and integrate our platform (project management). Platform Configuration: Assist in configuring client-specific settings and workflows within our compliance automation platform. Authority Communication: Communicate with social security and labor law authorities regarding international work and travel compliance. Process Improvement: Identify and help implement improvements to internal operational processes and documentation. Requirements You are currently studying (Bachelor or Master) and available part-time (e.g. 15–20 hours per week). You have excellent communication skills in English ; German proficiency is a plus You are structured, detail-oriented, and comfortable juggling multiple operational tasks. You are able to work from our Berlin office at least 2 days per week You enjoy working independently, but also value collaboration in a small and international team. You’re curious about topics like global mobility, HR operations, compliance, and digital process automation. Benefits Flexible Work Hours: We believe in work-life balance and offer flexible work hours, allowing you to manage your schedule effectively and accommodate personal and academical commitments. Work-From-Anywhere Policy: We embrace remote work and offer a work-from-anywhere policy, enabling you to work from a location that suits your needs and preferences. Generous Vacation: We value your well-being and offer a generous vacation policy to ensure you have time to recharge and pursue your interests outside of work. Social Events & Off-sites: We organize regular social events and team-building activities to foster a strong sense of community and camaraderie among employees.