Manager, Customer Success (Remote - EMEA)
This role leads a small EMEA customer success team serving large, complex enterprise accounts on a workflow automation platform. It blends hands on work with the biggest and riskiest customers, coaching and hiring as the team grows, and running steady routines around forecasts, account health and risk reviews. A strong candidate has several years of people management in customer success plus a longer stretch in customer facing roles with technical enterprise buyers, and is comfortable building structure where little exists.
How it fits the AI era
The product sits at the center of AI adoption, since customers use it to build AI agents and automations, so the success work involves helping technical teams turn those ideas into working systems. Much of the routine tracking, health scoring and reporting can be supported by tooling, which frees the role for judgment calls, executive relationships and coaching. What stays human is reading a struggling account early, guiding people through change and developing a team.
How it builds AI experience
Working here means gaining hands on familiarity with automation and AI tooling as customers build agents and workflows, and the posting suggests trying the product and sharing a first workflow. That practical use, plus watching how enterprises adopt AI in their operations, builds a grounded view of where automation helps and where it stalls. Prior exposure to automation or AI tools is listed as a plus rather than a requirement.
Worth showing
- Customer success people management
- Forecasting and risk reviews
- Technical buyer fluency
- Hands on automation practice
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About N8n
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Manager, Customer Success (Remote - EMEA) in Berlin Arbeitgeber: present of AI
Adaptyv Bio ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, eine Finanzabteilung von Grund auf neu aufzubauen und dabei innovative Technologien zu nutzen. Mit einem flexiblen hybriden Arbeitsmodell in Lausanne fördern wir eine Kultur des Vertrauens und der Zusammenarbeit, während wir gleichzeitig individuelle Wachstumschancen bieten, um Ihre Fähigkeiten in der Automatisierung und im Finanzmanagement weiterzuentwickeln. Hier haben Sie die Chance, an der Spitze der KI-gestützten Forschung zu arbeiten und einen echten Einfluss auf die Zukunft der Wissenschaft zu nehmen.
