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- Aufgaben: Be the go-to tech guru for our team, solving hardware and software issues.
- Arbeitgeber: Join a dynamic IT team dedicated to keeping technology running smoothly.
- Mitarbeitervorteile: Enjoy hands-on experience, training opportunities, and a collaborative work environment.
- Warum dieser Job: Make a real impact by helping colleagues with their tech needs every day.
- Gewünschte Qualifikationen: Tech-savvy individuals with a knack for problem-solving and strong communication skills are welcome.
- Andere Informationen: German language proficiency at B2 level is required.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees\‘ technology needs. This role offers an exciting opportunity to provide hands-on support and ensure the smooth operation of our IT systems.
Aufgaben
- Provide first and second level technical support to end-users, resolving hardware, software, and network issues in a timely manner.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring all equipment is operating efficiently.
- Document and track all incidents, requests, and resolutions in the company\’s ticketing system, ensuring accurate and detailed records.
- Collaborate with IT team members to identify and implement improvements to the support process, enhancing overall service delivery.
- Conduct user training sessions to ensure employees are proficient in using company systems and applications, promoting best practices and efficient use of technology.
Qualifikation
- Technical certifications or coursework in IT are preferred.
- Proven experience in a technical support role or a similar position.
- Strong knowledge of Microsoft Windows operating systems and the Office Suite.
- Familiarity with basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and the ability to prioritize tasks effectively.
- Proficiency in the local language – German B2.
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IT Support Level 1 (German Speaking) (m/f/d) Arbeitgeber: Prime Missions IT Solutions Ltd
Kontaktperson:
Prime Missions IT Solutions Ltd HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Level 1 (German Speaking) (m/f/d)
✨Tip Number 1
Familiarize yourself with common IT support scenarios. Since you'll be the first line of assistance, understanding typical hardware and software issues will help you respond quickly and effectively during the interview.
✨Tip Number 2
Brush up on your German language skills, especially technical vocabulary. Being able to communicate clearly with both technical and non-technical users in German is crucial for this role.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved technical issues. Highlighting your problem-solving skills and ability to work under pressure will make a strong impression.
✨Tip Number 4
Show enthusiasm for continuous learning and improvement. Discuss how you stay updated with the latest technology trends and your willingness to adapt to new tools and processes, as this aligns with our collaborative culture.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Level 1 (German Speaking) (m/f/d)
Tipps für deine Bewerbung 🫡
Research the Company: Inform yourself about the company and its IT support structure. Understanding their values and culture can help you tailor your application to align with their expectations.
Tailor Your CV: Highlight relevant experience in technical support roles, especially any hands-on experience with hardware and software troubleshooting. Make sure to emphasize your proficiency in Microsoft Windows and the Office Suite.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills match the job requirements. Mention your ability to communicate effectively with both technical and non-technical users, as this is crucial for the position.
Prepare for Technical Questions: Be ready to discuss your troubleshooting process and provide examples of how you've resolved technical issues in the past. This will demonstrate your problem-solving skills and technical knowledge during the interview.
Wie du dich auf ein Vorstellungsgespräch bei Prime Missions IT Solutions Ltd vorbereitest
✨Zeige deine technischen Fähigkeiten
Bereite dich darauf vor, spezifische technische Fragen zu beantworten. Stelle sicher, dass du dein Wissen über Microsoft Windows und die Office Suite demonstrieren kannst, indem du Beispiele aus deiner bisherigen Erfahrung teilst.
✨Kommunikation ist der Schlüssel
Da du sowohl mit technischen als auch nicht-technischen Nutzern kommunizieren musst, übe, komplexe technische Konzepte einfach und klar zu erklären. Dies wird dir helfen, im Interview einen positiven Eindruck zu hinterlassen.
✨Beispiele für Problemlösungen bereitstellen
Sei bereit, konkrete Beispiele für Situationen zu geben, in denen du technische Probleme erfolgreich gelöst hast. Dies zeigt deine Fähigkeiten im Troubleshooting und deine Fähigkeit, unter Druck zu arbeiten.
✨Fragen zur Teamarbeit stellen
Da die Zusammenarbeit mit anderen IT-Teammitgliedern wichtig ist, stelle Fragen zur Teamdynamik und den Prozessen im Unternehmen. Dies zeigt dein Interesse an einer effektiven Zusammenarbeit und deinem Engagement für die Verbesserung des Supports.
