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- Aufgaben: Be the go-to tech guru for our team, solving hardware and software issues.
- Arbeitgeber: Join a dynamic IT team dedicated to keeping technology running smoothly.
- Mitarbeitervorteile: Enjoy hands-on experience, training opportunities, and a collaborative work environment.
- Warum dieser Job: Make a real impact by helping colleagues with their tech needs every day.
- Gewünschte Qualifikationen: Bring your IT knowledge, problem-solving skills, and German language proficiency.
- Andere Informationen: Ideal for tech enthusiasts looking to kickstart their career in IT support.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees\‘ technology needs. This role offers an exciting opportunity to provide hands-on support and ensure the smooth operation of our IT systems.
Aufgaben
- Provide first and second level technical support to end-users, resolving hardware, software, and network issues in a timely manner.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring all equipment is operating efficiently.
- Document and track all incidents, requests, and resolutions in the company\’s ticketing system, ensuring accurate and detailed records.
- Collaborate with IT team members to identify and implement improvements to the support process, enhancing overall service delivery.
- Conduct user training sessions to ensure employees are proficient in using company systems and applications, promoting best practices and efficient use of technology.
Qualifikation
- Technical certifications or coursework in IT are preferred.
- Proven experience in a technical support role or a similar position.
- Strong knowledge of Microsoft Windows operating systems and the Office Suite.
- Familiarity with basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and the ability to prioritize tasks effectively.
- Proficiency in the local language – German B2.
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IT Support Level 1 (German Speaking) (m/f/d) Arbeitgeber: Prime Missions
Kontaktperson:
Prime Missions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Level 1 (German Speaking) (m/f/d)
✨Tip Number 1
Make sure to familiarize yourself with common hardware and software issues that users face. Being able to quickly identify and resolve these problems will demonstrate your hands-on support skills during the interview.
✨Tip Number 2
Brush up on your knowledge of Microsoft Windows operating systems and the Office Suite. Since these are essential tools for the role, showcasing your proficiency can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems. Being able to explain how you've documented and tracked incidents in the past will highlight your attention to detail and organizational skills.
✨Tip Number 4
Think about examples where you've collaborated with a team to improve processes. Sharing these experiences can show your ability to work well with others and contribute to enhancing service delivery.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Level 1 (German Speaking) (m/f/d)
Tipps für deine Bewerbung 🫡
Research the Company: Inform yourself about the company and its IT support structure. Understanding their values and culture can help you tailor your application to align with their expectations.
Highlight Relevant Experience: Emphasize any previous experience in technical support roles, especially if you have worked with Microsoft Windows and Office Suite. Mention specific examples of how you've resolved issues or improved processes.
Showcase Technical Skills: Clearly list your technical certifications and coursework related to IT. Make sure to mention your familiarity with networking concepts and any troubleshooting skills that are relevant to the role.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing, such as 'first and second level support' and 'user training sessions', to demonstrate your fit for the position.
Wie du dich auf ein Vorstellungsgespräch bei Prime Missions vorbereitest
✨Zeige deine technischen Fähigkeiten
Bereite dich darauf vor, spezifische technische Fragen zu beantworten. Stelle sicher, dass du dein Wissen über Microsoft Windows und die Office Suite demonstrieren kannst, indem du Beispiele aus deiner bisherigen Erfahrung teilst.
✨Kommunikation ist der Schlüssel
Da du sowohl mit technischen als auch nicht-technischen Nutzern kommunizieren musst, übe, komplexe technische Konzepte einfach zu erklären. Zeige, dass du in der Lage bist, auf die Bedürfnisse der Benutzer einzugehen.
✨Präsentiere deine Problemlösungsfähigkeiten
Bereite einige Beispiele vor, in denen du erfolgreich technische Probleme gelöst hast. Erkläre den Prozess, den du verwendet hast, um das Problem zu identifizieren und zu beheben, und betone deine Fähigkeit, unter Druck zu arbeiten.
✨Sei bereit für praktische Aufgaben
Es könnte sein, dass du während des Interviews praktische Aufgaben oder Tests durchführen musst. Übe grundlegende Installationen und Konfigurationen von Hardware und Software, um sicherzustellen, dass du bereit bist, deine Fähigkeiten unter Beweis zu stellen.
