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- Aufgaben: Be the go-to tech guru for our team, solving issues and keeping systems running smoothly.
- Arbeitgeber: Join a dynamic company that values innovation and teamwork in the IT sector.
- Mitarbeitervorteile: Enjoy hands-on experience, training opportunities, and a collaborative work environment.
- Warum dieser Job: Make a real impact by helping colleagues with their tech needs while growing your skills.
- Gewünschte Qualifikationen: Tech-savvy individuals with a knack for problem-solving and a passion for IT are welcome!
- Andere Informationen: Fluent German speakers with a B2 level are preferred; technical certifications are a plus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Join our team as a Deskside Support Level 1 and 2 Technician and be the first line of assistance for our employees\‘ technology needs. This role offers an exciting opportunity to provide hands-on support and ensure the smooth operation of our IT systems.
Aufgaben
- Provide first and second level technical support to end-users, resolving hardware, software, and network issues in a timely manner.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring all equipment is operating efficiently.
- Document and track all incidents, requests, and resolutions in the company\’s ticketing system, ensuring accurate and detailed records.
- Collaborate with IT team members to identify and implement improvements to the support process, enhancing overall service delivery.
- Conduct user training sessions to ensure employees are proficient in using company systems and applications, promoting best practices and efficient use of technology.
Qualifikation
- Technical certifications or coursework in IT are preferred.
- Proven experience in a technical support role or a similar position.
- Strong knowledge of Microsoft Windows operating systems and the Office Suite.
- Familiarity with basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and the ability to prioritize tasks effectively.
- Proficiency in the local language – German B2.
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IT Support Level 1 (German Speaking) (m/f/d) Arbeitgeber: Prime Missions
Kontaktperson:
Prime Missions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Level 1 (German Speaking) (m/f/d)
✨Tip Number 1
Make sure to familiarize yourself with common hardware and software issues that users face. Being able to quickly identify and resolve these problems will set you apart during the interview process.
✨Tip Number 2
Brush up on your knowledge of Microsoft Windows operating systems and the Office Suite. Having a strong command of these tools will not only help you in the role but also impress us during your discussions.
✨Tip Number 3
Practice your troubleshooting skills by simulating common IT support scenarios. This hands-on experience will give you confidence and demonstrate your problem-solving abilities when we discuss your approach.
✨Tip Number 4
Prepare to showcase your communication skills, especially in German. Being able to explain technical concepts clearly to non-technical users is crucial for this role, so think of examples where you've done this successfully.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Level 1 (German Speaking) (m/f/d)
Tipps für deine Bewerbung 🫡
Research the Company: Inform yourself about the company and its IT support structure. Understanding their values and culture can help you tailor your application to align with their expectations.
Highlight Relevant Experience: Emphasize any previous experience in technical support roles, especially if it involves hardware, software, or network troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Showcase Technical Skills: Make sure to list your technical certifications and knowledge of Microsoft Windows and Office Suite prominently. Mention any familiarity with networking concepts as well.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing to ensure your application stands out and shows that you meet the qualifications.
Wie du dich auf ein Vorstellungsgespräch bei Prime Missions vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Microsoft Windows and the Office Suite. You might be asked to troubleshoot a common issue, so practice explaining your thought process clearly.
✨Demonstrate Problem-Solving Abilities
Highlight your troubleshooting skills by sharing specific examples from your past experiences. Employers appreciate candidates who can think critically and resolve issues efficiently.
✨Communicate Clearly
Since you'll be interacting with both technical and non-technical users, practice explaining complex concepts in simple terms. Good communication is key to providing effective support.
✨Prepare for Team Collaboration Questions
Expect questions about how you work within a team. Be ready to discuss how you've collaborated with others to improve processes or resolve issues in previous roles.
