Join us at an exciting launch phase where your expertise in customer engagement can help shape the future of HS care while growing your own career.
Our client is seeking a Customer Engagement Manager to support the introduction and growth of an innovative therapy within a specialist healthcare area. This field-based role combines account management, stakeholder engagement, and healthcare network development, working closely with healthcare professionals and multidisciplinary teams to support treatment adoption and improve patient outcomes.
This is an excellent opportunity for a commercially minded professional who enjoys building strong relationships, navigating complex healthcare environments, and contributing to the success of a growing therapy portfolio.
Responsibilities:
- Develop and maintain strong relationships with healthcare professionals, clinical experts, and multidisciplinary care teams.
- Identify, engage, and connect key stakeholders across the patient care pathway.
- Collaborate with internal teams to deliver effective customer engagement and account strategies.
- Communicate product information in a clear, credible, and compliant manner.
- Create and implement territory plans to drive product adoption and commercial growth.
- Support educational activities, stakeholder meetings, and disease awareness initiatives.
- Utilise multiple communication channels to maintain effective customer engagement.
- Gather and analyse market intelligence, customer insights, and competitor activity.
- Provide regular territory updates, recommendations, and feedback to internal stakeholders.
- Ensure all activities comply with relevant legal, regulatory, and company requirements.
Key Skills and Requirements:
- Degree in Life Sciences, Pharmacy, Business, or a related field.
- Pharmaceutical sales accreditation and/or a relevant scientific qualification.
- Strong ability to communicate scientific and clinical information effectively.
- Proven relationship-building and stakeholder management skills.
- Self-motivated, results-oriented, and commercially aware.
- High levels of integrity, accountability, and professionalism.
- Strong analytical and problem-solving capabilities.
- Ability to work effectively in a dynamic and evolving environment.
- Fluent in German and English.
- Willingness to travel regulary within the assigned territory.
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Customer Engagement Manager - NRW in Köln Arbeitgeber: ProClinical
Proclinical ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten im Vertrieb im Gesundheitswesen voll entfalten können. Mit einem starken Fokus auf Teamarbeit und persönlicher Entwicklung fördert das Unternehmen eine Kultur des Wachstums und der Exzellenz, während es gleichzeitig die Einhaltung ethischer Standards und gesetzlicher Vorschriften sicherstellt. Die Position des National Sales Manager in Deutschland bietet nicht nur die Möglichkeit, einen bedeutenden Einfluss auf den Markt auszuüben, sondern auch Zugang zu umfangreichen Ressourcen und einem Netzwerk von Fachleuten, die sich leidenschaftlich für die Verbesserung der Gesundheitsversorgung einsetzen.
