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- Aufgaben: Analyze customer segments and design strategies to enhance retail banking services.
- Arbeitgeber: ProCredit is a development-oriented bank group focused on MSMEs across Europe and South America.
- Mitarbeitervorteile: Enjoy a flat hierarchy, company pension scheme, and perks like gym memberships and transportation passes.
- Warum dieser Job: Join a dynamic team driving impactful strategies in a supportive, international environment.
- Gewünschte Qualifikationen: 5+ years in strategic planning with strong analytical and communication skills required.
- Andere Informationen: Work in a vibrant location in Frankfurt with opportunities for cross-team collaboration.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
ProCredit. We are an international group of development-oriented commercial banks for small and medium enterprises (MSMEs). We are active in Southeastern and Eastern Europe, South America and Germany. Our overarching goal is to combine a high developmental impact with economic success. This position is based in Frankfurt am Main at ProCredit Holding, the listed parent company of our banking group.
For our Group Retail team at ProCredit Holding in Frankfurt am Main, we are seeking a motivated
Senior Strategy Planning & Customer Segment Specialist (m/f/d)
The Group Retail team in Frankfurt will be responsible to develop, execute and continuously monitor the implementation of the Groups and local ProCredit banks retail banking strategy, driving sustainable profitable growth in each country. The Group Retail team will conduct market research, identify and implement best practice in retail banking covering exceptional customer centricity, excellent customer service, customer acquisition & retention and digital solution innovation. This role will be crucial in developing a targeted customers value proposition by driving and developing respective strategic initiatives.
Aufgaben
- Analyzing customer segments across ProCredit’s markets and identifying key opportunities for growth and development
- Designing and refining customer-centric strategies to better serve our Retail clients, ensuring the alignment of segment-specific offerings with overall strategic goals
- Collaborating with the Group Retail team and other business teams to deliver tailored products, services, and marketing strategies for different customer segments
- Developing and executing comprehensive market research initiatives to gather customer insights and track emerging trends
- Managing and leading strategic multi-country projects and initiatives representing the Group Holding towards the subsidiaries
- Supporting the implementation of customer segmentation strategies through effective collaboration with local banks and central teams
- Contributing to the development of new customer propositions based on research and analysis, ensuring they align with the evolving needs of the group’s Retail customers
- Managing relationships with internal and external stakeholders, ensuring smooth execution of strategy across all markets
- Staying ahead of industry trends and customer needs to proactively recommend new strategies or adjustments to enhance customer engagement and bank performance
Profil
- An university degree in business, economics, finance, or a related field
- 5+ years of experience in strategic planning, customer segmentation, or a similar role, preferably in the financial services industry
- Strong experience with customer-centric strategies, including market analysis, segmentation, and customer lifecycle management
- Proven ability to work with cross-functional teams in an international environment, translating customer insights into actionable strategies
- Strong analytical skills with experience in driving business performance through data-driven insights
- Excellent communication and project management skills
- Proficiency in using data and business intelligence tools to drive customer strategies
- A proactive, innovative thinker with a strong sense of ownership and drive to deliver results
Wir bieten
- A pleasant and open working atmosphere and an international team
- Flat hierarchies and short decision paths
- Interesting and challenging tasks and cross-team project work
- Great location in the Bockenheim district of Frankfurt am Main
- Company pension scheme
- Deutschland Ticket (country-wide transportation pass valid on regional trams, busses and trains)
- EGYM Wellpass (membership valid at a number of gyms throughout Germany as well as for online fitness courses)
- JobRad (pick a bike and pay a monthly rental fee to the company with the option to buy after three years)
JBG81_AT
Senior Strategy Planning & Customer Segment Specialist (m/f/d) Arbeitgeber: ProCredit Holding AG
Kontaktperson:
ProCredit Holding AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Strategy Planning & Customer Segment Specialist (m/f/d)
✨Tip Number 1
Familiarize yourself with ProCredit's mission and values. Understanding our commitment to sustainable growth and customer-centric strategies will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with professionals in the financial services industry, especially those with experience in strategic planning and customer segmentation. Engaging with current or former employees can provide valuable insights into our company culture and expectations.
✨Tip Number 3
Stay updated on the latest trends in retail banking and customer engagement strategies. Being able to discuss recent developments and how they could apply to ProCredit will demonstrate your proactive approach and industry knowledge.
✨Tip Number 4
Prepare to showcase your analytical skills by discussing specific examples of how you've used data to drive customer strategies in previous roles. Highlighting your ability to translate insights into actionable plans will be crucial for this position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Strategy Planning & Customer Segment Specialist (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Strategy Planning & Customer Segment Specialist position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 5+ years of experience in strategic planning and customer segmentation. Provide specific examples of how you've successfully implemented customer-centric strategies in previous roles.
Showcase Analytical Skills: Demonstrate your strong analytical skills by including examples of how you've used data-driven insights to drive business performance. Mention any relevant tools or methodologies you are proficient in.
Tailor Your Application: Customize your cover letter to reflect your understanding of ProCredit's mission and values. Explain how your background aligns with their goal of combining developmental impact with economic success, particularly in retail banking.
Wie du dich auf ein Vorstellungsgespräch bei ProCredit Holding AG vorbereitest
✨Understand the Company’s Mission
Make sure you are familiar with ProCredit's mission of combining developmental impact with economic success. Be prepared to discuss how your experience aligns with this goal and how you can contribute to their strategy.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, come prepared with examples of how you've used data-driven insights to drive business performance in previous roles. Highlight specific projects where your analysis led to successful outcomes.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss your experience with customer segmentation and how you've designed strategies that enhance customer engagement. Share specific examples of how you've tailored products or services to meet customer needs.
✨Prepare for Cross-Functional Collaboration
This position involves working with various teams across different countries. Think of examples where you've successfully collaborated with cross-functional teams and how you managed to translate customer insights into actionable strategies.
