Requirements
- Strong computer skills and the ability to effectively use technical tools for both presentation and reporting purposes
- Excellent skills in Excel, Outlook and other Microsoft applications
- Willingness to face new challenges and openness to change, with the motivation to continuously learn and develop their professional career
- Native German, English C1
- Minimum 1 year of relevant experience
- Must-have: Excel, Outlook, Microsoft applications
- Nice-to-have: Banking background (not required)
- Flexible, committed, open for direct customer contact and able to communicate internally effectively
Tasks & Responsibilities
- Collaboration with various internal teams, such as sales, operations, and compliance, to ensure a smooth customer experience when processing trades and resolving issues
- Training and supporting Corpay customers regarding relevant processes to reduce their future reliance on support and the number of inquiries
- Support efficient cash flow through timely collection of open receivables
- Monitoring, tracking, and reporting of open trades requiring wire instructions
- Ensuring compliance with regulatory requirements, including GDPR and CASS regulations
- Independent handling of minor complaints in collaboration with dealers, escalating larger complaints to the complaints department and the client support management
- Escalation of suspected non-settlements to client support management
- Ensuring current and correct process documentation for all tasks is available and regularly maintained
- Promoting the use of the online platform by customers to increase security and strengthen their independence, referring customers for online demonstrations to the cross-border team to reduce inquiries and manual processes
- Central point of contact for managing and resolving compliance inquiries, both internally and in relation to banks
- Monitoring and central coordination of payment inquiries and investigations via Salesforce
- Creating error and incident reports from the perspective of the client support team
- Maintaining accurate and up-to-date customer data in the CRM system and documenting all customer contacts and transactions
- Continuously developing recommendations and process improvements for sustainable enhancement of customer experience
- Close collaboration with dealers and supporting them and their customers as the first point of contact
- Building, maintaining, and further developing customer relationships through outstanding service
Core Benefits
- Attractive compensation package: 45–50 T€ base salary + up to 12 T€ bonus
- Significant influence in a small, growing two-person team with direct visibility to management
- Strategically key role in driving growth and customer satisfaction
- Clear work-life balance: 25 vacation days, no travel required, flexible work-from-home option as needed
- Extensive learning and development opportunities through close collaboration with Sales, Compliance, and Operations
- Work at the Munich office of an internationally active fintech company with a modern tool stack
Required Experience
mind. 1 Jahr Erfahrung
Employment Type
Full-time
Hiring Process
- Application
- Initial video interview with the Managing Director
- Second interview with the Client Support Team Lead in Munich
- In-person interview to get to know the team
- Final decision-making round, including reference checks and, if necessary, compliance checks
- Job offer + signing of the contract
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Client Support Executive in München Arbeitgeber: Product Pulse
Als Sales Associate (m/w/d) in unserer Klinik in Hamburg profitierst du von einer positiven Unternehmenskultur, die Erfolge feiert und ein dynamisches, multikulturelles Team bietet. Wir fördern deine persönliche und berufliche Entwicklung durch kontinuierliche Weiterbildung und bieten attraktive Rabatte auf unsere Behandlungen. Werde Teil eines engagierten Teams, das sich leidenschaftlich für die Zufriedenheit unserer Kunden einsetzt und dabei stets nach herausragenden Ergebnissen strebt.
