Auf einen Blick
- Aufgaben: Hilf uns, unser internes IT-Ökosystem zu optimieren und technische Probleme zu lösen.
- Unternehmen: Produkte von Productsup, einem innovativen Unternehmen in Berlin mit internationalem Kundenstamm.
- Vorteile: Flexibles Arbeiten, Weiterbildungsmöglichkeiten und ein jährliches Lernbudget.
- Weitere Informationen: Vielfältige Unternehmenskultur mit über 40 Nationalitäten und Engagement für soziale Verantwortung.
- Warum dieser Job: Werde Teil eines dynamischen Teams und gestalte die digitale Zukunft mit.
- Qualifikationen: Erfahrung mit macOS/Windows und Automatisierung von Routineaufgaben.
Das prognostizierte Gehalt liegt zwischen 49500 - 60500 € pro Jahr.
Description
Productsup is a Berlin-based company with a strong international customer base, and we’re looking to rapidly scale our reach within the digital commerce landscape.
Do you have a natural and deep interest in tech and a talent for clear communication?
Do you share our passion for solving complex technical problems—whether hardware or software?
Join our team as an IT Support Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!
In your first 3 months you will
- Gain a deep understanding of Productsup's internal end-user IT infrastructure, toolings, and standard operating processes.
- Help establish and maintain up-to-date documentation across our internal IT knowledge bases.
- Independently triage, manage, and resolve tier-1 and tier-2 IT support requests via our ticketing system.
- Assist with day-to-day identity and access management across key productivity suites.
In your first 6 months and beyond you will
- Own technical onboarding and offboarding processes for employees globally, ensuring seamless access and account security.
- Manage our hardware lifecycle (mac OS/Windows laptops, mobile devices) and optimize software license allocations via MDM tools.
- Identify manual bottlenecks in internal processes and implement scripting solutions to automate daily workflows.
- Become an internal subject-matter expert on Atlassian administration (Jira, Confluence) and key enterprise systems.
What you bring to the team
- Solid administrator-level experience with both mac OS and Windows operating systems.
- Practical experience using Bash, Python or other languages to automate routine tasks and manage systems.
- Strong operational knowledge of core networking concepts and computer hardware diagnostics.
- Hands-on experience administering business suites like Google Workspace, Atlassian products, and Enterprise MDM solutions (e. g., Jamf, Microsoft Intune).
- Excellent written and spoken English and German skills, paired with a structured, user-centric problem-solving attitude.
- Based in Berlin (willing to work on-site/hybrid according to team needs).
What we offer you
- The option to work in a hybrid way and flexibly, because we know outstanding talent knows best how and where to work - please note that this is a Berlin based role
- Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
- Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
- Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
- The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities
- Discounted Urban Sports membership
- Employee Assistance Program
Productsup values diversity.
We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation.
Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture.
We pledge to social and environmental initiatives that support a sustainable environment.
Everyone has a unique contribution to make and all are welcome.
IT Support Specialist (f/m/d) Arbeitgeber: Productsup
Productsup ist ein hervorragender Arbeitgeber, der eine dynamische und inklusive Arbeitskultur fördert, in der Kreativität und Innovation geschätzt werden. Als Grafikdesigner haben Sie die Möglichkeit, an spannenden Projekten zu arbeiten, Ihre Fähigkeiten in einem unterstützenden Team weiterzuentwickeln und moderne Design-Tools sowie KI-Technologien zu nutzen, um Ihre Arbeit zu optimieren. Mit einem klaren Fokus auf Vielfalt und Chancengleichheit bietet Productsup nicht nur ein inspirierendes Arbeitsumfeld, sondern auch zahlreiche Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung.
