Team Lead, Global Member Services (m/f/x)

Team Lead, Global Member Services (m/f/x) role at Progyny, Inc. Who We Are At Progyny Global, we’re on a mission to make fertility, pregnancy, and family‑forming care accessible worldwide. As part of Progyny Inc., we combine world‑class clinical expertise with groundbreaking technology to deliver inclusive, culturally competent support for families everywhere. Our Global Care Advocates help members navigate our services, access care in their local market, and provide personalised guidance through scheduled calls and ongoing communication. They offer expert support across fertility, pregnancy, and menopause, helping members understand their options, prepare for next steps, and feel informed, supported, and empowered throughout their journey. Your Mission In this role, you’ll inspire, coach, and develop a high‑performing international team while ensuring world‑class service for our members. Reporting to the Director of Global Member Experience, you’ll lead the day‑to‑day operations of our Global Care Advocate team and drive operational excellence in a fast‑scaling environment. What You’ll Do Lead additional languages and experience managing remote or international teams are an advantage. Why Join Us Bonus Program