Real Estate & Customer Experience, Coordinator - Berlin, Germany

Real Estate & Customer Experience, Coordinator – Berlin, Germany page is loaded## Real Estate & Customer Experience, Coordinator – Berlin, Germanylocations: Berlin, Germanytime type: Full timeposted on: Posted Todayjob requisition id: R6169Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.**Job Title:**Real Estate & Customer Experience, Coordinator – Berlin, Germany**Company:**Prologis**Real Estate & Customer Experience Coordinator, Berlin, Germany****Create an impact that matters in real estate**As a Real Estate & Customer Experience Coordinator you will be part of a team that strives to provide a first-class service to our customers in the German market. Our customer base is diverse and we are looking for someone who has a passion for customer service.**What does this look like:*** Support the Customer Experience & Real Estate team in operational and communication matters* Manage customer support requests* Maintain customer financial and payment information and provide actionable insights to the Customer Experience & Real Estate team* Support in the administration of supplier contracts and payments, including close collaboration with the accounting department and process optimization* Preparatory accounting and collaboration with the Accounting and Finance department, including preparation work for Service Charge Reconciliation, verifying payments and late payments, intercompany reinvoicing, new vendor instruction, processing and reviewing Direct Billable invoices* OPEX and Budget administration, preparation of overviews and comparisons* administration of data and data verification in various tools* verification of data at the request of the company.* Coordination of activities in connection with moving in, moving out, viewings and supplier offers* All other administrative tasks assigned by the supervisor**What’s needed to do that:*** 2+ experience in an administrative or related role and/or relevant training is required* Training as a real estate agent or comparable training would be desirable* Fluency in German and English* Ability to carry out specific verbal and written instructions* Urgency and assertiveness in completing tasks* Ability to collaborate with operations, accounting and other team members in the execution of various projects and tasks* Excellent customer service and interpersonal skills. Proven ability to communicate via email with customers, suppliers and internal teams* Ability to use computer software and web-based applications* Proven ability to handle multiple projects and tasks on a daily basis with efficiency and accuracy.* Ability to organize and prioritize work tasks to meet deadlines* Good knowledge of the Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook)* Positive, proactive work ethic and attitude* Tact, discretion, confidentiality and good judgment in dealing with sensitive and confidential matters and documents**What we offer you:*** Independent and proactive environment in which challenging and varied work is encouraged* International cooperation with colleagues across Europe* Annual discretionary bonus* Laptop and all other necessary equipment required for the role* Commuting allowance* Health insruance contribution* Long term insurance contribution* Employee Assistance Program* Beverages, snacks fruit and sweets at the office* Once off home office budget* Flexibility (3 days at the office)* Training* Free parking at every branch#LI-KR1**People First**As a successful global enterprise, Prologis has never lost sight of what matters most – our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.**Employment Type:**Full time**Location:**Berlin, Germany**Additional Locations:** #J-18808-Ljbffr