Technical Account Manager, German speaking

ph3About Us /h3pProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. /ph3About Us /h3pProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. /ph3How We Work /h3pAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values /pullibBold /b in how we dream and innovate /lilibResponsive /b to feedback, challenges and opportunities /lilibAccountable /b for results and best in class outcomes /lilibVisionary /b in future focused problem-solving /lilibExceptional /b in execution and impact /li /ulh3The role /h3pThis is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. /ppSuccessful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. /ph3Your day-to-day /h3ulliIndependently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. /liliManage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. /liliDirect crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. /liliMeet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. /liliCreate and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. /liliDevelop deep understanding of customer’s business and operational needs. /liliMaintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management. /liliDevelop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions. /liliProvide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. /liliPlan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. /liliPlan, document, and identify risks and challenges for production changes that span multiple services or technologies. /liliResponsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. /liliUse independent judgment within broad parameters. /liliDesigns and implements solutions to complex problems /li /ulh3Qualifications /h3ulli4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas /liliKnowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. /liliWorking knowledge of Windows, Active Directory, and Microsoft Exchange. /liliVery strong customer service and excellent communications skills, both written and oral /liliA history of successfully leading and directing technical staff through crisis situations /liliAdaptable and willing to learn new technologies /liliKnowledge of project management and strong time management skills /liliAbility to effectively work in a team environment as well as independently /liliFluent German speaker is mandatory for this position /li /ulh3Why Proofpoint? /h3pAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us /pulliCompetitive compensation /liliComprehensive benefits /liliCareer success on your terms /liliFlexible work environment /liliAnnual wellness and community outreach days /liliAlways on recognition for your contributions /liliGlobal collaboration and networking opportunities /li /ulh3Our Culture /h3pOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. /ppWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to /p /p #J-18808-Ljbffr