ProPursuit is currently looking for a Technical Support Engineer to work with a world leading Hospitality client of ours based in Vienna.
This role is a hybrid working module requiring 2 days onsite in Vienna.
Your role:
You will support our hotel customers by phone and email – in a friendly, solution-oriented and competent manner.
You advise on booking processes, sales channels and system integrations.
You are the central contact person for our technology partners and web agencies.
You work closely with the 2nd level support and development team on technical solutions.
You conduct online trainings and webinars – thereby sustainably increasing customer satisfaction.
You will support the integration of our IBE and widgets on hotel websites.
Your profile:
3–5 years of experience in technical support, hotel IT, or areas such as reservations, reception, or revenue management
Technical understanding and experience with interfaces and data formats
Terms like IBE, OTA, BAR rates or conversion are familiar to you – and Fidelio is more than just an opera for you
Knowledge of web technologies and ideally experience with widget integration
Understanding of digital hotel sales & online marketing
Professional, structured and customer-oriented work – even in challenging situations
Experience with Jira or other ticket systems would be a huge plus
Very good written and spoken German and English skills
What we offer:
A motivated, international team with flat hierarchies
Flexible working hours & home office options
Plenty of room for initiative and innovative ideas
In addition to your regular vacation, we give you 7 extra vacation days per year
Wiener Linien job ticket and free coffee, tea & drinks
A working environment in which appreciation, diversity and fairness are practiced
#J-18808-Ljbffr
This role is a hybrid working module requiring 2 days onsite in Vienna.
Your role:
You will support our hotel customers by phone and email – in a friendly, solution-oriented and competent manner.
You advise on booking processes, sales channels and system integrations.
You are the central contact person for our technology partners and web agencies.
You work closely with the 2nd level support and development team on technical solutions.
You conduct online trainings and webinars – thereby sustainably increasing customer satisfaction.
You will support the integration of our IBE and widgets on hotel websites.
Your profile:
3–5 years of experience in technical support, hotel IT, or areas such as reservations, reception, or revenue management
Technical understanding and experience with interfaces and data formats
Terms like IBE, OTA, BAR rates or conversion are familiar to you – and Fidelio is more than just an opera for you
Knowledge of web technologies and ideally experience with widget integration
Understanding of digital hotel sales & online marketing
Professional, structured and customer-oriented work – even in challenging situations
Experience with Jira or other ticket systems would be a huge plus
Very good written and spoken German and English skills
What we offer:
A motivated, international team with flat hierarchies
Flexible working hours & home office options
Plenty of room for initiative and innovative ideas
In addition to your regular vacation, we give you 7 extra vacation days per year
Wiener Linien job ticket and free coffee, tea & drinks
A working environment in which appreciation, diversity and fairness are practiced
#J-18808-Ljbffr
