Application Manager (m / f / d) with focus on CRM / ERP / DMS

Get ahead with Prosoz! We support local authorities throughout Germany on their journey into the digital future. As a full-service provider, we deliver solutions from a single source - from software to consulting. To drive forward the digital transformation in municipal administration, we are looking for you as an Application Manager (m/f/d) with a focus on CRM / ERP / DMS.

Join our IT management team full-time, working from home or in Herten in the heart of the Ruhr area - and get ahead with the market leader for municipal IT solutions!

This will be your job:

• As an expert in the design and further development of our IT systems, you will play a central role in our team.
• You will be involved in the further development of our new CRM system based on CAS genesisWorld.
• You will also take on tasks in the support of related areas such as ERP (Vemas) or DMS (d.velop).
• You coordinate and manage projects, both internally and with external partners.
• You determine the requirements for the CRM system together with colleagues from the respective specialist departments, then implement them and communicate the changes to the users.
• You document the systems used and maintain the process manual.
• You support our internal users with your technical knowledge in the selection and use of our internal tools (e.g. CRM, ERP, DMS).
• You will also be on hand to answer queries from our external customers who use our services.
• You not only carry out troubleshooting and patch/release management, but also take responsibility for driving continuous improvement.
• You play a key role in shaping the consolidation and automation of internal IT processes and contribute to operating our systems at the highest level.

This is what we wish for:

• You have successfully completed a degree in business informatics or training as an IT specialist with business administration content or have a comparable qualification.
• You have initial professional experience in the support of critical applications and systems (ideally CRM, alternatively also ERP or DMS) in a medium-sized company or with an IT service provider.
• You have experience in the support of internal specialist processes, automation (scripting) and operational monitoring.
• You ideally have knowledge of RestApi, JavaScript, TypeScript and SQL.
• You are characterized by a high level of commitment, service orientation, independent, structured work and communication skills.
• You ideally have project management experience and have already gained initial experience in requirements management.

This is how you might think:

• You fit in with us if the following sentences could also come from you: I'm good on my own - we're unbeatable as a team.
• I keep my process and method expertise up to date so that I can actively contribute to improving our processes.
• Collaboration only works with mutual appreciation, trust and open, honest communication.
• Flexibility is important so that I can react quickly and in good time to changing conditions.

Good reasons for PROSOZ:

• High level of personal responsibility and short decision-making paths.
• Appreciative and open cooperation at eye level and a strong feedback culture.
• Plenty of room to try things out and for your professional and personal development.
• Flexible working hours and models that fully support your work-life balance.
• Mobile working possible.
• Home office option throughout Germany.
• Permanent employment contract and at least 30 days' vacation.
• Attractive remuneration package and numerous great benefits.
• Comprehensive structured onboarding for orientation, arrival and networking.

Do you have any questions? Your personal contact is Gina from our recruiting team: Gina Vertgewall | Human Resources Management | karriere@prosoz.de. We look forward to hearing from you - you can get in touch with us in just a few clicks!

For reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.