Onboarding Specialist Tier 1

Description

This role reports to the Onboarding Team Lead and is designed to onboard new clients and implement desktops/laptops. The intent of the Onboarding Specialist Tier I is to discover and report on the necessary components to successfully transition a client to support, as well as stage equipment and implement according to client needs. This role will be responsible for supporting our sales, service efforts, and client alignment.

Responsibilities

• New client setup of the tools utilized for monitoring, protecting, analyzing, and accessing of client environment
• Configuring patching for client devices based on agreed-upon maintenance schedules
• Configuring client dashboards for internal tracking throughout the onboarding
• Add/Manage new client in the MNS SharePoint site
• Organization and upload of client site visit pictures and Linking Related Items to IT Glue
• Uploading client contact list or configuring CloudRadial
• Updating Configurations with user/contact to show the device to user association
• Stage, configure and deploy new equipment for customers. (Desktop/Laptop)
• Maintaining and updating new user onboarding forms
• Perform other duties as assigned to meet business needs

Requirements

• 2 to 3 years of customer service
• At least 1 year experience as an IT technician
• Must be able to communicate effectively with a wide range of clients
• Strong problem-solving skills
• Ability to multi-task and have strong attention to detail
• Excellent organizational and customer service skills
• Desktop management and imaging
• Reliable personal transportation for use in commuting to the Tinley Park office and client sites
• Ability to climb stairs and ladder
• Must be able to work in confined spaces such as but not limited to server closets
• Basic knowledge of technology systems and their use
• CompTIA Certifications or equivalent

Preferred Skills

• Understanding and use of computer systems including servers, iOS, Mac OS
• inTune management and administration
• Bachelor\’s degree or related experience in Computer Information Systems/MIS or other business-related field.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stop, kneel, or crouch. The employee must be able to lift up to 25 pounds. The employee uses computer and telephone equipment. The employee must be able to sit for long periods of time.

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