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- Aufgaben: Be the go-to person for IT support, solving hardware and software issues.
- Arbeitgeber: Join PSI Software SE, a tech leader in optimizing energy and material flow since 1969.
- Mitarbeitervorteile: Enjoy flexible working hours, development opportunities, and corporate perks.
- Warum dieser Job: Make an impact in a dynamic environment while enhancing your IT skills and knowledge.
- Gewünschte Qualifikationen: IT training or equivalent experience in first- and second-level support is required.
- Andere Informationen: Proficiency in German and English is essential; bonus points for Atlassian and Linux experience.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Aschaffenburg
PSI Software SE Central Functions
IT
Full-time
The PSI Group develops software products for optimizing the flow of energy and materials for utilities and industry. As an independent software producer with more than 2,300 employees, PSI has been a technology leader since 1969 for process control systems that ensure sustainable energy supply, mobility and production by combining AI methods with industrially proven optimization methods. The innovative industry products can be operated on-premises or in the cloud.
Tasks inspiring you:
- First point of contact for IT inquiries in first- and second-level support
- Analyze and resolve hardware and software issues
- Set up and maintain workstations (PCs, laptops, printers, etc.)
- Manage user accounts and access rights (e.g., Active Directory)
- Install, configure, and update software solutions
- Maintain and optimize deployment tools (e.g., OPSI, Microsoft Intune)
- Document incidents and solutions in the ticket system
- Support and train employees in IT-related matters
- Assist in IT projects and rollouts of new technologies
Qualifications That Inspire Us:
- Completed IT training or equivalent qualification
- Experience in IT support (first- and second-level)
- Solid knowledge of Windows (10/11) and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Experience with Active Directory, ideally also with deployment tools (e.g., OPSI, Intune)
- Bonus: Experience with Atlassian tools (Jira, Confluence) and Linux desktops
Your Strengths:
- Analytical and solution-oriented mindset
- Strong service orientation and communication skills
- Team player with a proactive attitude
- Very good German and good English skills
Look forward to:
Development & Training
Corporate Benefits
Flexible Working Time
Pioneering a smarter world. Are you on board?
Your contact:
Ute Graalmann
HR Manager
People & Organization
ugraalmann(AT)psi.de
#J-18808-Ljbffr
IT Support Engineer (m/f/d) Arbeitgeber: PSI Software
Kontaktperson:
PSI Software HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Engineer (m/f/d)
✨Tip Number 1
Finde heraus, welche spezifischen Technologien und Tools PSI Software SE verwendet. Wenn du Kenntnisse in OPSI oder Microsoft Intune hast, hebe diese in deinem Gespräch hervor, um zu zeigen, dass du bereits mit ihren Systemen vertraut bist.
✨Tip Number 2
Bereite dich darauf vor, Beispiele für deine Erfahrungen im IT-Support zu teilen. Zeige, wie du Probleme analysiert und gelöst hast, um deine analytische und lösungsorientierte Denkweise zu demonstrieren.
✨Tip Number 3
Da Kommunikation und Serviceorientierung wichtig sind, übe, wie du technische Informationen einfach und verständlich erklären kannst. Dies wird dir helfen, während des Interviews einen positiven Eindruck zu hinterlassen.
✨Tip Number 4
Informiere dich über die Unternehmenskultur von PSI und deren Engagement für nachhaltige Lösungen. Zeige dein Interesse an der Branche und wie du zur Vision des Unternehmens beitragen kannst.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Engineer (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Understand the key responsibilities and qualifications required, such as experience in first- and second-level support and knowledge of Windows and Microsoft 365.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize your IT training, support experience, and any familiarity with tools like Active Directory, OPSI, or Intune.
Craft a Strong Cover Letter: Write a cover letter that showcases your analytical mindset and service orientation. Mention specific examples of how you've resolved IT issues in the past and your ability to communicate effectively with team members.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your German and English language skills are clearly demonstrated.
Wie du dich auf ein Vorstellungsgespräch bei PSI Software vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and Active Directory. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Your Service Orientation
Since this role involves first- and second-level support, highlight your previous experiences where you successfully assisted users. Share specific examples that showcase your strong communication skills and ability to resolve issues efficiently.
✨Familiarize Yourself with Deployment Tools
If you have experience with OPSI or Microsoft Intune, make sure to mention it. If not, take some time to learn about these tools, as they are crucial for the role. Showing initiative in learning can impress the interviewers.
✨Prepare for Behavioral Questions
Expect questions that assess your analytical mindset and teamwork abilities. Think of situations where you had to work collaboratively to solve a problem or where you demonstrated a proactive attitude in your previous roles.
