Credentialing Specialist

About Tele Med2U

At Tele Med2U, we believe that time is the most valuable resource in healthcare—whether it is time to diagnosis, time to treatment, or time to better health.

Since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide.

By breaking down traditional barriers to specialty care, Tele Med2U has become a leading technology‑enabled healthcare services company, delivering high‑quality, convenient, and easy‑to‑access virtual healthcare solutions.

Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination.

With a focus on patient‑centered innovation, provider collaboration, and data‑driven care delivery, Tele Med2U is redefining specialty care—making it faster, simpler, and more accessible for all.

Job Title & Location

Job Title

Credentialing Specialist I, II, III

Location

• Austin, Texas or Remote
• Reports To & Employment Details

Reports To

Credentialing Manager

FLSA Status

Non‑Exempt

Employment Type

Full‑Time

Salary Range

The primary role of this position is to assist physicians and support the Credentialing team with preparing and submitting credentialing, enrollment, recredentialing applications and follow‑up on the status of applications for Physicians and Payers and keep a detailed log of all tasks.

The Credentialing Specialist will be responsible for supporting all aspects of credentialing and recredentialing and any other administration duties assigned by management.

• Credentialing Specialist I
• Supports the Tele Med2U Provider Network’s credentialing process for all Tele Med2U clinical providers, in accordance with NCQA, URAC, Joint Commission and CMS accreditation standards, Federal and State laws, and Tele Med2U’s policies.
• Assists with the management of Tele Med2U Provider Network’s credentialing applications to ensure distribution, receipt, processing, and timely management through our credentialing process.
• Ensures all credentialing and enrollment applications accuracy prior to submission.
• Monitors provider enrollment application status and follows up with the payors.
• Manages CAQH profiles for Tele Med2U’s Provider Network.
• Prepares and submits rosters to health insurance plans to ensure provider participation.
• Updates various databases to ensure proper tracking of payor enrollments, credentialing and update requests.
• Maintains necessary records of outstanding enrollment applications and requests.
• Coordinates all managed care credentialing activities to ensure provider participation status.
• Credentialing activities require substantial contact with outside agencies.
• Maintains Credentialing database.
• Follows up with managed care companies to ensure expedient credentialing.
• Remains current on policies affecting provider enrollment credentials & delegated clients/payers.
• Credentialing Specialist II
• All Credentialing Specialist I responsibilities.
• Serves as a liaison for training new team members.
• Identifies conflicting or questionable information while processing applications.
• Highlights sensitive information for committee members.
• Credentialing Specialist III
• All Credentialing Specialist I and II responsibilities.
• Acts as a mentor to other Credentialing Specialists.
• Provides support and assistance within the department.
• Leads with minimal supervision.
• Prepares specialized reports as requested, including analysis and presentation findings.
• Other duties as assigned.
• Required
• Credentialing Specialist I
• Credentialing experience.
• High School Diploma or equivalent.
• Credentialing Specialist II
• 3 years of experience in credentialing.
• 1 year minimum healthcare experience.
• High school diploma or equivalent.
• Credentialing Specialist III
• Credentialing Specialist II with Tele Med2U minimum 1 year.
• 4 years experience minimum in Credentialing and/or Licensing.
• Top performer at current level, who has demonstrated proficiency in all areas of Credentialing.
• Excellent verbal and written communication skills.
• Ability to multitask and work independently.
• Excellent attention to detail.
• Experience with state licensure application submission process for multiple states.
• High school diploma required/GED.
• Preferred
• Medicare and Medicaid enrollment experience preferred.
• Bachelor’s degree preferred.
• 1‑3 years of experience in licensing, payor enrollment and credentialing.

Physical Requirements

• Prolonged periods of desk work and computer use.
• Ability to lift 15 lbs.

Tele Med2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination.

As an EEO employer, Tele Med2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation.

We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions.

All employment decisions are based on merit, business needs, and individual qualifications.

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