Principal PLM Segment Hub Solutions Consultant

OverviewPrincipal PLM Segment Hub Solutions Consultant. Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. PTC is recruiting a Principal Solutions Consultant to join its global Customer Success PLM Segment Hub team. This senior position offers an experienced and technically skilled leader the opportunity to drive strategic customer engagements for some of the world’s most innovative organizations, while standardizing technical validation best practices across our Windchill PLM solutions on a global scale. Serving as a trusted advisor and PLM subject matter expert, you will be instrumental in shaping technical sales strategies, supporting enterprise PLM and digital transformation initiatives, and advancing scalable solutions consulting methodologies that align with the strategic objectives of PTC, our partners, and customers.This position offers a unique blend of customer-facing delivery and internal go-to-market (GTM) strategy and enablement responsibilities. You will collaborate across functions – including Product Management, R&D, Technical Enablement, Professional Services, Success Management, and our regional and vertical Solutions Consulting teams – to ensure PTC’s PLM solutions deliver maximum value and remain at the forefront of digital transformation.Key Responsibilities and Qualifications below describe what you will do and what you will bring to the role.ResponsibilitiesCustomer Engagement and Validation Subject Matter Expert: Support strategy and execution for key customer engagements in enterprise and strategic opportunities. Drive adoption of PTC solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth. Provide leadership in customer relationship management to ensure an exceptional standard of customer experience. Deliver authoritative technical guidance rooted in industry, market, and enterprise transformation expertise related to PTC.Best Practice Development: Define and scale best practices for solution validation and technical sales processes. Contribute technical leadership and industry expertise to the development of functional, process, and technical best practices across the customer lifecycle – including pre- and post-sales phases (e.g., business process design, implementation, adoption).GTM Field Readiness & Continuous Improvement: Play a leadership/advisory role in developing New Product Introduction (NPI) and GTM deliverables for PTC field and partner readiness. Create, deliver, and scale technical presentations and demonstrations for key PLM Segment solutions. Act as a conduit for feedback from PTC field teams, partners, and customers to the PLM Segment for continuous product and customer experience improvement.PLM Community of Practice & Technical Evangelism: Share PLM and industry-specific expertise within the PLM Community of Practice and PTC’s Partner Network. Contribute to the PLM Community of Practice by providing technical insights, customer experiences, and best practice materials. Lead or support new and existing sub-Communities of Practice related to your subject matter expertise and interests. Represent Windchill PLM solutions in marketing contexts and industry engagements and events.Cross-Functional Collaboration: Provide subject matter expertise for internal and customer-facing Digital Thread/Digital Transformation initiatives spanning other PTC Product Segments (e.g., ALM, CAD, IoT, SLM, etc.) and organizations. Play a leadership/advisory role in Technical Enablement content and certification development as well as customer insights management/product feedback loop processes. Work closely with Product Management, R&D, the Enterprise Deployment Center, other Segment Hubs, and our customer-facing field teams to influence product direction, align PLM priorities with broader digital transformation goals, and ensure world-class customer experience.Special Programs Execution: Provide technical leadership for internal and customer beta programs and innovation labs focused on next-generation PLM capabilities, first-of-a-kind solution validations, product launches, and PTC Corporate Experience Center and Product Organization initiatives (e.g., PTC Innovators Program).AI Enablement & Digital Innovation: Support the evolving role of Artificial Intelligence (AI) in PTC solutions, including the integration of AI-driven capabilities into Windchill PLM solutions. Advise on the application of AI technologies to enhance customer business processes, data analytics, automation, and decision support. Collaborate with the PLM Segment and R&D teams to influence AI feature development aligned with customer use cases for PLM. Stay current with emerging AI trends and best practices, ensuring PTC solutions remain at the forefront of digital transformation.QualificationsRequired10+ years of solutions consulting or sales engineering experience as a technical SMEStrong domain experience in PLM, deep understanding of PTC’s products and implementation services as well as enterprise processes for product developmentProven track record of driving technical wins in PLM sales engagementsRobust understanding of Windchill data models, configuration and customization, enterprise system integrations, and deployment strategiesSolid grasp of enterprise master data and digital product traceability/Digital Thread principlesKnowledge of Cloud based infrastructure and technologies (IaaS, PaaS, SaaS)Excellent presentation, communication, and interpersonal skillsProject management skills with ability to manage multiple priorities and projects simultaneously in a fast-paced global environmentInnovative problem-solving skills and the ability to think strategically, critically, and analyticallyHigh competency in building and maintaining trusted advisor relationships with customers and internal teamsHigh degree of comfort with senior management/executive-level engagement; able to carry executive-level enterprise process discussions and support solution validation best practice and oversightDemonstrated ability to work and adjust across culturesSelf-motivated, proactive, and able to work independently and as part of an inter-disciplinary, cross-functional, and high-performing teamBachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, or related fieldPreferredTechnical familiarity/proficiency in PTC’s ALM, AR, CAD, IoT, and/or SLM solutionsExpertise in enterprise processes for IT, planning and manufacturing/production, and/or service and sustainment desiredSubstantive best practice development experienceUnderstanding of enterprise software implementation and governance strategiesWorking knowledge of ERP business processes, technical capabilities, and implementation frameworks, particularly for SAP solutionsExperience with integration of Windchill with ERP, MES, and other enterprise systemsWorking knowledge of current and emerging APIs for system orchestration and enterprise integration frameworks for PLM and ERPExperience in software development (JAVA, JSP, XML, Ant, etc.)Demonstrated ability to drive AI-enabled innovation in PLM and related business processesLife at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.Job DetailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: Consulting, Information Technology, and SalesIndustries: Software Development #J-18808-Ljbffr