We're looking for someone to join our Business Support team, reporting to the Business Support Lead, to help keep Public Digital running smoothly day to day. You'll work closely with colleagues across the organisation and take a practical, service-focused approach to creating a beautifully functioning, welcoming working environment for our people. This role sits at the heart of how we operate. You'll enjoy working with people at all levels, take pride in supporting others to do their best work, and play an important part in our daily operations as our business continues to grow.
- Help create a beautifully run, welcoming office environment by overseeing our facilities, utilities, equipment, and day-to-day essentials
- Ensure the office runs smoothly and looks professional, responding flexibly to ad hoc tasks that support the wider team
- Build strong working relationships with our landlord, suppliers, and building reception, coordinating repairs, maintenance, and visitor arrivals
- Be a friendly first point of contact for visitors, greeting people warmly, offering refreshments, and helping with onward travel, where needed
- Keep everyday spaces working well by monitoring and reordering kitchen, bathroom, and stationery supplies, and reviewing services and costs
- Support collaboration by managing meeting room bookings, resolving clashes, and arranging external space, when required
- Work closely with the Business Support team to deliver a high-quality, people-centred support service across the business
- Support internal events, ceremonies, and socials, working with the Events Manager and Business Director
- Handle post, courier packages, and requests efficiently, making sure communication is clear and closed off
- Provide cover for time-sensitive tasks during team holidays or sickness and take part in team meetings and occasional offsite workshops
- Examples of relevant experience or transferable skills that show how you meet the What we're looking for criteria
- Evidence of how you approach organisation, problem-solving, and supporting others
- What interests you about this role and why you'd like to work at Public Digital
We'll review applications against the criteria in the advert, focusing on skills and experience rather than job titles or sector background. If you're shortlisted, the process will include:
- A short phone interview (up to 30 minutes) with a member of the Business Support team, focusing on your experience and approach to the role
- An in person panel interview with a practical case study exercise. (Interview dates: 11th and 12th March 2026) You'll receive the case study in advance, along with clear guidance on the format and what we're looking for
- An informal peer chat with someone in a similar role at Public Digital. This is a two-way conversation and an opportunity to ask questions and learn more about working here
Each stage is designed to be a two-way conversation, giving you the chance to get to know us too. Please note that we have seen an increase in candidates using AI Bots to complete their answers, we use tools designed to detect AI generated answers and will reject candidates if we suspect they have used this technology.
Flexible working:
This is an office-based role from Monday to Thursday, with the option to work remotely on Fridays. As this role is central to the day-to-day running of our office and supporting colleagues in person, much of the work is best done onsite. We still recognise the value of flexibility and aim to offer this where possible, balancing it with the needs of the role and the wider team
- Experience supporting an office, facilities, or operational function, with responsibility for day-to-day coordination and problem-solving
- Experience in assisting with the organisation of company-wide events
- A track record of creating a well-run, welcoming working environment that supports colleagues' needs
- Ability to manage multiple tasks and priorities, keeping things organised and running smoothly
- Confidence in handling unexpected or challenging situations calmly and finding practical solutions
- Strong communication skills, with the ability to work effectively with colleagues, visitors, and external suppliers
- A proactive approach, spotting issues early and taking ownership to resolve them
- Attention to detail, with care taken to ensure spaces, processes, and information are accurate and up to date
- Comfort using everyday digital tools, including MacBooks and Google Workspace
We are Public Digital, a digital transformation consultancy. We help global institutions that matter thrive in the digital era. We apply the culture, processes, business models and technologies of modern delivery to help teams build and run excellent services. Working with the leaders doing strategy, and the teams doing delivery, we operate globally, advising large organisations and governments on six continents.
Why you should apply:
- Opportunity to collaborate within a fantastic team, passionate about delivering five star service and support to the wider business
- Friendly, open, honest and inclusive working environment, with a people first focus
- A culture you can contribute to, not one you have to adhere to
- Opportunity to grow and progress rapidly within an engaged, supportive environment
- Empowerment to do your best work
- Buddy system and prioritised mental health
- Generous holiday allowance of 30 days, plus an additional office closure over the Christmas period
- Private healthcare cover
- Flexible benefits allowance, Salary: We offer a salary that reflects your experience and the skills you show throughout the process. We aim to be as competitive as possible based on what you bring to the role
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