Responsibilities
Manage and monitor customer orders for Distributor in EEMEA Region
Ensure timely and accurate order processing, delivery coordination, and invoicing
Oversee export processes, ensuring compliance with international shipping requirements
Handle customer inquiries, resolve challenges, and ensure a positive customer experience
Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales
SAP Key User & Process Ownership (SD/MM/LE)
Own end-to-end Customer Service and Export processes in SAP from a business perspective
Act as first-level functional owner and key contact for system-related topics
Troubleshoot and resolve system and process issues including delivery, stock, invoice, and posting discrepancies
Execute and oversee necessary corrections, including mass changes where required
Translate business needs and issues into clear IT requirements and tickets
IT Interface & System Governance
Serve as the main interface between Business and IT
Act as first point of contact for WMS and Customer Service-related systems
Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation
Process Optimization & Continuous Improvement
Identify root causes of recurring operational and system issues
Implement sustainable solutions to reduce errors, manual workarounds, and rework
Drive process standardization and documentation
Fluent in English (written and spoken)
Strong SAP expertise (SD/MM/LE); experience as Key User highly preferred
Solid understanding of Customer Service and Export processes
High attention to detail and strong organizational skills
Advanced problem-solving and analytical capabilities
Ability to manage multiple priorities in a fast-paced environment
Strong communication skills with the ability to interact effectively with both business and IT stakeholders
Proficiency in Microsoft Office
Team-oriented mindset with the ability to work cross-functionally
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
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Manage and monitor customer orders for Distributor in EEMEA Region
Ensure timely and accurate order processing, delivery coordination, and invoicing
Oversee export processes, ensuring compliance with international shipping requirements
Handle customer inquiries, resolve challenges, and ensure a positive customer experience
Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales
SAP Key User & Process Ownership (SD/MM/LE)
Own end-to-end Customer Service and Export processes in SAP from a business perspective
Act as first-level functional owner and key contact for system-related topics
Troubleshoot and resolve system and process issues including delivery, stock, invoice, and posting discrepancies
Execute and oversee necessary corrections, including mass changes where required
Translate business needs and issues into clear IT requirements and tickets
IT Interface & System Governance
Serve as the main interface between Business and IT
Act as first point of contact for WMS and Customer Service-related systems
Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation
Process Optimization & Continuous Improvement
Identify root causes of recurring operational and system issues
Implement sustainable solutions to reduce errors, manual workarounds, and rework
Drive process standardization and documentation
Fluent in English (written and spoken)
Strong SAP expertise (SD/MM/LE); experience as Key User highly preferred
Solid understanding of Customer Service and Export processes
High attention to detail and strong organizational skills
Advanced problem-solving and analytical capabilities
Ability to manage multiple priorities in a fast-paced environment
Strong communication skills with the ability to interact effectively with both business and IT stakeholders
Proficiency in Microsoft Office
Team-oriented mindset with the ability to work cross-functionally
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
#J-18808-Ljbffr
