Guest Services Agent

This is a remote, boat‑in position located in Kenai Fjords National Park. Due to this, all positions at KFWL require assisting in other departments.

Responsibilities

• Be knowledgeable of daily functions or activities occurring at the Lodge and in area to answer guests’ questions
• Familiarize guests with local activities and lodge services
• Works closely and facilitates information to the Chefs and kitchen crew to assure that guest needs and information are communicated effectively
• Ensure island laundry is transported to the boats and possessed for cleaning
• Ensure that clean island laundry is put away and organized properly
• Keep work areas clean, neat, and organized, including the main housekeeping facilities
• Attend staff meetings and safety meetings
• Inform Supervisor of any additional needs to carry out duties
• Pass on any important information to the KFT Front Desk and to the KFWL manager on duty
• Conduct food and beverage service including setting and preparing the day lodge dining room, setting the buffet line and cleaning up after the meal
• Participate in island cleaning routines to include cleaning guest cabins, clearing tables, washing dishes, tending trash, sweeping, washing windows and cleaning restrooms
• Participate in the provisioning of the island to include loading/unloading supply vessels, conducting inventories, and properly storing items from food to guest luggage
• Required Skills & Qualifications
• Be flexible and available to work a variety of shifts including days, evenings, weekends and possibly some holidays
• Be comfortable working on your feet for extended periods of time in both indoor and outdoor environments
• Some experience working in the tourism/hospitality industry a plus
• Housekeeping or commercial laundry experience a plus
• Strong commitment to working on a team
• Ability to be resourceful, flexible and adaptable – go with the flow
• Ability to organize and prioritize multiple tasks in a fast‑paced environment
• Have solid communication skills, attention to detail and focus on quality
• Have an excellent hospitality mindset and both internal and external guest service skills
• Keep a focus on safety and safe operations
• Desire to embrace remote living with a small tight knit community of coworkers in shared spaces and common rooms with mutual respect and consideration
• TAPs (Training for Alcohol Professionals) card from the state of Alaska. This can be obtained onsite.
• Alaska Food Worker Card. This can be obtained onsite.
• CPR, First Aid and AED

Benefits / Perks

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources
• Equal Employment Opportunities

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity‑deserving groups.

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection. com.

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