Account Administration Associate

About

Figure: Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike.

We help homeowners tap their liquidity easily, efficiently, and reasonably for purpose‑driven, significant expenditures—from dream home renovations to debt consolidation and small business formation.

Over seven years, we have become the country’s #1 non‑bank HELOC lender.

As a financial technology firm operating at the intersection of regulation and transformation, we are a "unicorn"—fewer than 1,000 companies worldwide valued at $1B or more and in operation for less than ten years.

About the Role

We are looking for driven, customer‑service‑oriented teammates curious about innovative blockchain technology and financial services.

In the Account Administration Associate role, you will sit in the heart of the action by providing product, technical, and educational support to our existing customers and third parties across multiple loan products.

Your effective communication, task‑driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success.

• What You’ll Do
• Be the first point of contact and promote brand recognition by ensuring unrivaled support to customers via email and outbound calls.
• Handle customer and third‑party inquiries via omnichannel communication with exceptional service for all of Figure’s products.
• Educate customers on servicing processes and procedures with knowledge and enthusiasm.
• Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, and related tasks.
• Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience.
• Collaborate and process requests from other Figure internal operational departments.
• Provide technical support and troubleshooting on a variety of potential issues.
• Participate in new training and licensing programs to expand the team’s capabilities.
• Contribute to an exciting and vibrant office environment and team dynamic.
• What We Look For
• 1+ years in a customer‑facing or administration role.
• BA/BS from an accredited university preferred.
• Proven background as a dependable and reliable team player.
• Customer service experience with loan products such as HELOC, mortgage, or personal loans preferred.
• Flexibility and adaptability to ongoing refinements in process and structure.
• Confident, friendly, and compassionate communication skills.
• Successfully complete the required compliance training.
• A positive and problem‑solving approach to customer service.
• Ability to instill trust and rapport with customers.
• Process‑driven organizational skills.
• A quick and flexible learning style with the ability to navigate new technology platforms.
• How We Operate

This is a full‑time hybrid role, based on a 40‑hour work week.

Current shifts available are Monday‑Friday from 7am‑4pm PST or Monday‑Friday from 9am‑6pm PST.

Schedules are assigned after training and operate on a shift‑bid structure.

Top performers are able to bid for their preferred shifts first.

Shifts cannot be guaranteed.

Compensation & Benefits

Salary: $22/hr. Monthly Bonus: Can range anywhere from $0 to $1,300 per month.

Benefits: Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans; company‑funded HSA, FSA, dependent care, 401(k), and commuter benefits; life and disability insurance coverage; 11 observed holidays & PTO plan; up to 12 weeks paid family leave; continuing education reimbursement.

Depending on your residential location, certain laws might regulate the way Figure manages applicant data.

California residents, please review our California Employee and Prospective Employee Privacy Notice for further information.

By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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